Head of Product, Zilch

• 7+ years in Product Management, including 3+ years in a senior leadership role
• Proven experience in fintech and payments, with exposure to credit products and lending
• Demonstrated P&L ownership and strong commercial acumen
• Customer-obsessed and insight-driven — you build products that solve real problems and deliver measurable value
• Balance between strategic thinking and hands-on execution; moving seamlessly between long-term direction and near-term delivery
• Strong communicator and influencer with the ability to align cross-functional teams and executive stakeholders
• Data-driven mindset — confident in using analytics, experimentation, and market insight to inform decisions
• Bring a builder mentality — comfortable in fast-paced, ambiguous environments, with a focus on delivering value early and often
• Truth-seeking, accountable, and transparent — you take ownership and lead with integrity
• Builder mentality — thrive in fast-paced, ambiguous environments, ruthlessly prioritise to deliver value early and often
• Committed to excellence, setting high standards, giving clear feedback, and holding teams accountable for outcomes

Desirable

• In this role, you’ll drive customer onboarding strategies, shape the future of Zilch’s Membership offering and build agentic commerce experiences powered by AI
• You will lead four product squads focused on delivering the most efficient and flexible ways for customers to pay, manage credit, and shop with Zilch-issued Visa cards
• As a hands-on product leader, you’ll blend strategic ownership with deep involvement in discovery, delivery, and optimisation
• You’ll mentor and empower your teams to turn complex problems into scalable, high-impact solutions, while owning the P&L for your portfolio to ensure every initiative drives measurable customer and business outcomes
• Driving scalable customer acquisition and onboarding strategies
• Developing and optimising Zilch’s Membership proposition and complementary value-added features
• Advancing Zilch's Intelligent Commerce Strategy, — including agentic commerce, personalised discovery, and targeted customer experiences
• Lead and empower four cross-functional squads to deliver high-impact outcomes
• Own the P&L and business performance Customer Acquisition and Onboarding as well as Membership products to drive customer loyalty and retention
• You will drive product strategy and roadmaps across squads, aligning initiatives with Zilch’s commercial and growth objectives
• Set clear product targets, monitor KPIs, and use data and experimentation to continuously optimise performance and customer value
• Demonstrate hands-on product leadership, drive product discovery, shape solutions, and drive product delivery working closely with engineers and designers
• Balance strategic vision with delivery excellence — equally comfortable defining the long-term roadmap and diving into day-to-day execution
• Manage and develop a team of four Product Managers, setting high standards for discovery, delivery, and stakeholder engagement
• Partner with senior leadership to align product direction with business goals
• Continuously improve ways of working across product, design, and data disciplines to accelerate discovery and delivery
• Collaborate cross-functionally with Engineering, Design, Data, Risk, Finance, and Marketing to define and execute on customer-centric outcomes
• Collaborate closely with Engineering leadership to make informed trade-offs and communicate decisions effectively to stakeholders
• Drive Zilch’s Intelligent Commerce strategy, including agentic purchasing, Zilch Pay integrations, and accurate sales attribution across the ASPN ecosystem

• To apply for this role, please submit your CV along with a cover letter
• We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business
• We will screen all applicants and select candidates whose qualifications meet our requirements
• We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process
• We wish you every success