Director of AI Strategy & Program Management, ServiceNow

$199.1-348.4k

+ variable/incentive compensation & ESPP

Expert level

Remote from US

Cloud-based digital workflows for enterprises

Posted today

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Posted today

$199.1-348.4k

+ variable/incentive compensation & ESPP

Expert level

Remote from US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

12-15 years of experience in strategy and operations, enterprise transformation, AI, management consulting, product operations, or program leadership
Experience operating at senior manager or director level in complex enterprise technology environments
A demonstrated ability to lead complex cross-functional initiatives from strategy through execution
Strong executive presence and the ability to influence senior leaders across technical, business, finance, risk, and product organizations
Experience building operating models, governance mechanisms, planning cadences, executive reporting, or strategic program offices
Strong analytical and business judgment, connecting technical initiatives to measurable business outcomes
The ability to bring clarity to ambiguous problems and drive accountability across distributed teams
Strong cross-functional influence skills, leading primarily through credibility and relationship capital
Excellent written and verbal communication, including executive narrative and decision framing

What the job involves

You will serve as the strategic operating leader for ServiceNow's Enterprise AI organization: the person who runs the operating cadence, decision mechanisms, governance forums, and value-realization discipline that let the org move fast on AI and prove what it's worth
This is not a delivery-pillar role — it is the Director who scales the strategy, governance, portfolio-management, and business-value practices needed to run AI responsibly across ServiceNow
You will bring Chief-of-Staff-style operating rigor, executive communications, and portfolio-wide visibility aren't supporting skills here — they are the job
Establish and run the operating cadence for Enterprise AI strategy, planning, execution, governance, and value realization
Build executive-ready mechanisms for prioritization, decision making, risk review, roadmap alignment, and cross-functional accountability
Prepare leadership communications, executive narratives, decision memos, operating reviews, and customer-facing materials for Digital Technology
Create clear forums, agendas, inputs, outputs, and follow-through mechanisms across AI Value Steering Committee, AI Technical Council, monthly & quarterly business reviews, and customer-facing events
Ensure teams stay aligned around shared priorities, owners, milestones, risks, and measurable outcomes
Build and mature the Measure and ROI pillar of AI Control Tower in partnership with finance and cross-functional AI Champions
Establish portfolio-level visibility into AI initiatives — investment, expected value, adoption, quality, operational readiness, risk, and realized impact
Partner with risk, compliance, security, legal, privacy, and finance on the internal AI governance strategic roadmap
Help leaders decide what to fund, scale, pause, retire, mediate, or consolidate across the enterprise AI portfolio

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.