Program/Project Management Lead, Salesforce
Customer Success Programs
+ ESPP
Willing to <25% travel
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
+ ESPP
Willing to <25% travel
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- This role is ideal for a proactive, highly results oriented individual who can expertly manage a diverse range of projects from conception through delivery, while also providing high-quality business analysis to support strategic initiatives
- We would be excited to talk to you if you are someone who is adept at program and process management with attention to detail, and enjoys solving problems through data and business analytics
- Certifications: PMP or like certifications
- Experience: A minimum of 7+ years of professional experience in project management, program management, business analytics
- Proven track record in managing large, complex projects within cross-functional and global environments
- Exceptional ability to gather, analyze, and document requirements with strong analytical and problem-solving skills
- Ability to translate data-driven insights into actionable recommendations
- Skilled in project management, databases, and visualization tools
- Proven ability to be independent and resourceful in leading projects from beginning to completion. Comfortable working in a fast-paced, and evolving environment
- Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language and building organizational consensus
- Strong presentation communication and presentation design skills
What the job involves
- We are seeking an experienced and high performing Program Manager to lead and oversee project management and business analysis functions supporting the Office of the President of Customer Success
- This individual will own a handful of programs that are important to driving executive customer engagements, employee engagements among other initiatives
- This requires the candidate to work closely with cross-functional teams, stakeholders, and senior leadership to ensure project alignment with business objectives, drive continuous improvement, and deliver value to the organization
- Lead and manage multiple, complex projects with cross-functional teams, ensuring delivery on time and within scope
- Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs
- Foster strong collaboration with stakeholders, managing expectations, and facilitating transparent communication
- Identify, analyze, and mitigate risks and issues, and implement corrective actions as needed
- Perform in-depth analysis of business processes, identify gaps and opportunities for improvement, actionable insights and support decision-making processes
- Gather and document requirements, and translate them into function specifications for project implementation and document all processes
- Develop and maintain documentation on current and future state processes, system
- Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives
- Support data-driven decision-making by analyzing and interpreting data, providing actionable insights to inform strategic objectives. able insights to inform strategic objectives
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Salary benchmarks
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