Onboarding Specialist, Boulevard
$65k
Plus 10% bonus and equity
More information about location
Business management platform for self-care businesses
Open for applications
Business management platform for self-care businesses
201-500 employees
Open for applications
$65k
Plus 10% bonus and equity
More information about location
201-500 employees
Company mission
To empower everyone to look and feel their best – one client, professional, appointment, and business at a time.
Role
Who you are
- Experience: 1-3 years of experience in tech support, training, operations or customer success
- Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs
- Joy for organization and planning: You are organized, confident, and highly resourceful. Friends call you to untangle the patio lights or set the itinerary for a group trip. You take pride in sharing processes that are effective, easy, and enjoyable
- High EQ - You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and resilient spirit
- Love for customers - You are a people person, and love serving as a partner and resource for your customers
- Bonus Points for prior SaaS experience, Salesforce experience, and experience with the luxury and self-care industry
What the job involves
- The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Playing a critical role in the customer journey, the Onboarding Specialists serve as project managers, guides and partners to their customers, owning the relationship from sale to adoption
- Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
- Understand and anticipate the customer’s business needs and configure their account settings
- Ensure customer’s data is successfully ingested
- Manage the onboarding project end-to-end and meet the go-live deadline
- Identify and proactively mitigate any customer cancellation/churn risks
- Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction
Our take
Boulevard is a business management platform developed to help streamline the operations of appointment-based businesses, particularly spas and hairdressers. Boulevard addresses the challenges of spas and hairdressers by designing software that makes it easier to automate workflows, scheduling, and pricing, helping drive customers through their doors.
The global spa and salon market is expected to reach a market size in excess of $215 billion by 2026. Traditionally, appointment-based businesses are heavily reliant on paperwork and receptionists, but Boulevard is looking to modernise the industry by helping drive efficiencies, profit, and better customer experience.
Boulevard is one in a sea of companies offering software to digitizing appointment-based businesses. However, the substantial funding it has raised across multiple rounds demonstrates that it has maintained traction in the market as it grows, with investment cited to go towards hiring talent and building more tools to reach a wider set of users. To bolster its offering in a competitive marketplace, Boulevard launched Boulevard Capital in 2024, a growth funding platform for businesses that use its booking software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2022
$70m
SERIES C
Nov 2020
$27m
SERIES B
Total funding: $108m
Company benefits
- Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
- Flexible Vacation & PTO
- Quarterly Bonus - Get rewarded when we reach our revenue targets
- 401k Match
- Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
- $250 upon signing and $75 monthly for your home workspace
- Fully Remote
Company HQ
Central LA, Los Angeles, CA
Leadership
Matt Danna
(CEO)Started their career with 6 years in Product at DeviantArt, before working at Fullscreen as VP of Product. After brief Product Consultancy roles, they co-founded Boulevard as CEO in February 2016.
Sean Stavropoulos
(CTO)They studied at California Polytechnic before working as a Honeywell Aerospace Systems Engineer and in Engineering at Fullscreen for almost 3 years. They spent a year as a Startup Consultant before co-founding Boulevard with Matt.
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