IT Manager, Skylo

• The ideal candidate has strong hands-on technical proficiency, experience supporting a cross-continental distributed workforce, and a proven track record of incorporating modern AI tools to streamline IT workflows
• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
• Experience: 6+ years of progressive IT experience, with at least 2 years in an IT Lead or Managerial capacity within a fast-paced technology or telecommunications startup environment
• System Environments: Extensive experience administering mixed-OS environments, with an emphasis on corporate macOS fleets via MDM, and cloud-first operations (Google Workspace/Enterprise)
• Networking: Strong foundational knowledge of corporate enterprise networking (Firewalls, VPNs, Zero Trust Network Access, VLANs, Wi-Fi 6)
• Methodologies: Deep proficiency using Agile project management tools like JIRA to manage hardware rollouts and infrastructure sprints
• Mindset: Active habit of using AI workflows to solve manual automation tasks. High accountability and strong communication skills to manage cross-functional needs between Engineering, Finance, and HR

Desirable

• As the IT Manager, you will lead the strategy, implementation, and maintenance of Skylo’s internal IT infrastructure, corporate networks, and employee productivity tools
• You will bridge the gap between day-to-day global corporate IT operations and the specialized cloud-networking needs of our engineering teams
• Infrastructure Management: Own and scale Skylo’s global corporate IT footprint across multiple offices (US, Finland, India) and remote employees. Manage physical and virtual network infrastructure, SaaS applications, and company hardware
• Identity & Access Management (IAM): Oversee user provisioning, onboarding, and offboarding workflows using modern IAM tools (e.g., Okta, Google Workspace, Azure AD) ensuring tight role-based access control
• Security & Compliance: Partner with the InfoSec and Network Engineering teams to enforce rigid security policies, manage MDM solutions (e.g., Jamf, Kandji, Intune) for a mixed macOS/Windows environment, and ensure readiness for SOC 2 or similar compliance frameworks
• SaaS & Vendor Management: Evaluate, procure, and optimize Skylo's SaaS landscape (Slack, Jira/Confluence, GitHub, Zoom, etc.). Manage external vendor relationships, software renewals, and IT budgeting
• Helpdesk & Support: Establish service level objectives (SLOs) for corporate IT tickets. Provide high-touch tier 1–3 technical support to global leadership and staff, remaining hands-on when troubleshooting complex hardware/software issues
• AI Integration: Actively discover and fold generative AI capabilities and automated IT ticketing agents into daily operations to maximize self-service and IT team productivity
• Disaster Recovery: Formulate, document, and test comprehensive data backup and business continuity plans for both cloud environments and regional office networks