Customer Success Engineer, Orca Security
Complete cloud security and compliance platform
Open for applications
Complete cloud security and compliance platform
201-500 employees
Open for applications
201-500 employees
Company mission
Orca Security's mission is to simplify compliance and security for Azure, GCP, and AWS for clients.
Role
Who you are
- 3+ years in Customer Success Engineering, Post Sales Solutions Engineering, Technical Account Mgmt, Implementation and preferably in Enterprise SaaS, Cloud, Enterprise IT, or IT Security space
- Successful track record of executing the customer journey
- Growth-Stage DNA with a strong inclination towards action
- Bachelor’s degree required
What the job involves
- We’re looking for driven and talented people like you to join our R&D team and our mission to change the future of cloud security
- At Orca, we’re proud of what we do and we always aim high. This, together with our belief in the power of teamwork, has quickly turned us into a global cloud security innovation leader (and a unicorn)
- Customer Success Engineering – Acts as trusted advisers to our customers and are the primary point of contact post sales for support issues
- Follow a customer escalation process to Identify opportunities for continuous improvement
- Drive new business growth through strong advocacy and reference-ability
- Help build the knowledge base and documentation library
- Become an authority on the Orca Platform and assist Sales and Customer Success with customer POCs, Implementations and post sales support to drive long term value for customers through demonstrating the ROI delivered
- Drive customer on-boarding and training as well as roll-out the template for support and success plan for customers through the post-sales processes and touch points
- Primary owner of assigned customer’s support cases; complete use of ticketing systems
- Monitor, Debug and resolve technical issues specific to Orca within the cloud environments
- Customer Onboarding, Training, and Customer Support
- Be the best user of Orca
Our take
Orca Security offers security services for cloud-based services and infrastructure. The company builds patented SideScannning technology, which allows security managers to look into their cloud systems, identify vulnerabilities and ensure their most important data is protected.
Orca Security was founded back in 2019 by two ex-employees of established security provider Check Point. The Orca Security system is attractive to clients as it can be deployed and operating within minutes.
Recent cyberattacks on critical infrastructure and national systems have boosted interest in cybersecurity companies. Investors are hoping that platforms such as Orca Security can mitigate some of these threats. Spending on security is expected to surpass $150 billion, and there are plenty of other providers offering protection, including Check Point and Lightspin. However, in 2023 Orca Security became the first firm to integrate ChatGPT features into its alert automation network, exemplifying how the company continues to maintain an edge in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$340m
SERIES C
Mar 2021
$210m
SERIES C
Total funding: $632m
Company benefits
- Work from home opportunities
Company HQ
Pearl District, Portland, OR
Leadership
Avi Shua
(Chief Innovation Officer & Co-Founder)Avi worked as a Software Developer in the IDF for 7 years before spending 11 years at Check Point Software Technologies. They co-founded Orca in 2018, serving since as CEO alongside a role at YL Ventures.
Gil Geron
(CEO & Co-Founder)Gil spent almost 11 years at Check Point Software Technologies having studied at the Hebrew University of Jerusalem. They co-founded Orca Security as CPO in 2018.
Liran Antebi
(Chief Architect & Co-Founder)Having started their career as a Pixel Software Developer, Liran worked as VP of R&D at StreamiX. They also spent 13 years at Check Point before co-founding Orca Security.
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