Director of Revenue Operations, Teleport

• Experience: 10+ years in Revenue Operations, Sales Operations, or a similar role in a B2B SaaS environment, ideally at a high-growth company
• Technical Skills: Proficient with CRM platforms (e.g., Salesforce), data visualization tools (e.g., Tableau, Looker), and marketing automation tools (e.g., HubSpot, Marketo)
• Analytical Abilities: Strong analytical skills with the ability to translate data into actionable insights
• Project Management: Excellent project management skills with a history of driving cross-functional initiatives
• Communication: Strong interpersonal and communication skills, with the ability to collaborate and influence across all levels of the organization
• Problem-Solving: Proven track record of identifying and solving complex operational problems

Desirable

• As the Revenue Operations Director, you will be responsible for ensuring seamless alignment across our Sales, Marketing, and Account Management teams to accelerate revenue growth and increase operational efficiency
• This role will report directly to the CRO and collaborate closely with key stakeholders across the organization
• You’ll leverage data, process improvements, and technology to support and drive strategies that enable our teams to perform at their best
• Partner with leadership in Sales, Marketing, and Account Management to create and execute a cohesive revenue strategy
• Lead revenue forecasting, planning, and budgeting processes, ensuring goals are realistic and data-driven
• Track performance against targets and provide regular updates to executive leadership
• Implement tools, playbooks, and training to increase sales productivity and improve conversion rates
• Ensure Salesforce and other CRM tools are fully utilized, optimized, and aligned to meet the team’s needs
• Oversee lead scoring, routing, and lifecycle stages, ensuring high-quality leads are passed to sales
• Develop and maintain dashboards and reports for visibility into revenue-driving metrics (pipeline health, CAC, churn, etc.)
• Analyze sales, marketing, and customer success data to provide actionable insights and identify bottlenecks or areas of improvement
• Conduct regular reviews of key KPIs, sharing findings with stakeholders to inform strategy
• Map and improve processes across the revenue lifecycle, from lead generation to deal closure and renewal
• Identify inefficiencies and implement automation to streamline workflows
• Ensure consistency in data flow and reporting across systems (CRM, marketing automation, finance, etc.)
• Own and optimize the revenue tech stack, evaluating and implementing new tools to enhance performance
• Collaborate with IT/Security and vendors to ensure systems are correctly integrated and meet security and compliance standards
• Manage vendor relationships, renewals, and negotiations
• Work closely with the Account Management team to enhance customer onboarding, renewal, and upsell strategies
• Track and analyze customer health metrics, such as churn rates, NPS, and expansion potential
• Drive cross-functional initiatives to improve the customer experience and increase lifetime value

• At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too - and we’re proud of it
• We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do, in your own time, in your own way. For real
• But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including:
• We’re flexible - you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can - work around you
• We give you autonomy - you’ll have the space and freedom to figure things out, make decisions, and problem-solve
• We’re collaborative - Got questions?
• We have answers. You’ll have support from your team - the one you’ll be working with day in day out if you’re successful in getting the role
• We progress careers - During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time
• We can move fast (if you can) - two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving