Customer Experience Associate, Robinhood

Money

Salary not provided

Pay range: $21.30 - $25 USD. This role is also eligible for bonus opportunities

Salesforce

Junior and Mid level

Chicago

Denver

More information about location

Commission-free stock trading & investing app

Job no longer available

Commission-free stock trading & investing app

1001+ employees

FintechB2CCryptocurrencyMarketplaceTrading

Job no longer available

Salary not provided

Pay range: $21.30 - $25 USD. This role is also eligible for bonus opportunities

Salesforce

Junior and Mid level

Chicago

Denver

More information about location

1001+ employees

FintechB2CCryptocurrencyMarketplaceTrading

Company mission

To democratize finance for all.

Job

Company

Role

Who you are

2+ years of full-time work experience
Basic understanding of financial products is a plus
Previous experience with text or email customer support is a plus
Basic working knowledge of Salesforce is a plus

What the job involves

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product
We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs and that we have the tools necessary to provide our customers exemplary service in each interaction
As a Money CX Agent, you will be a subject matter expert on the Credit Card and Banking product and customer support processes
You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries
You will independently troubleshoot and work with other teams to resolve the cardholders' concerns as efficiently as possible
Available Shifts
Tues - Sat 12pm - 9pm EST
Sun - Thu 9am - 6pm EST
You have deep customer empathy and are passionate about providing exceptional customer service to every customer
You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
You’re hungry to learn and grow alongside a growing business

Our take

For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.

Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.

Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

39% female employees

-23% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 13 rounds)

Feb 2021

$2.4bn

CONVERTIBLE

Jan 2021

$1bn

LATE VC

Total funding: $5.6bn

Company HQ

Downtown Menlo Park, Menlo Park, CA

Leadership

Vlad Tenev

(Co-Founder, CEO & Chairman)

Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.

Baiju B.

(Co-Founder)

Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.

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