Sales Strategy & Operations Lead, Opendoor
$130.4-163k
More information about location
3 days a week in office
End-to-end online platform for selling and buying homes
Open for applications
End-to-end online platform for selling and buying homes
1001+ employees
Open for applications
$130.4-163k
More information about location
3 days a week in office
1001+ employees
Company mission
To power life's progress one move at a time.
Role
Who you are
- 5+ years professional experience in Sales Operations, Business Operations, Product Operations, Business Consulting, Investment Banking, or similar
- Strong technical skills and background ; Excel and SQL required ; you have familiar with data structures and systems
- Process-driven instincts with extremely high attention to detail
- Excellent communication skills, both written and verbal
- You have interest or experience in real estate & interests and hobbies outside of real estate
- Highly self-motivated, have a stellar work ethic, and you’re looking for the right company to support your growth
- OK with occasional weekend work
- A positive attitude, a collaborative spirit, and a strong desire to achieve your goals
- A creative problem solver
What the job involves
- As a Sales Strategy and Operations Lead with the partnerships team, you will work with a small but highly experienced team, focused on launching, improving, and scaling our partnerships
- You will work cross functionally with business operators, product managers, analysts, and field leadership to drive change for our sales force and our customers
- Projects will vary in scope but will involve developing policies and procedures, enhancing tools and processes, compliance and OKR tracking
- You’ll have the opportunity to play a material role in the development of the team as we grow, and you’ll get first hand exposure to key players in the Real Estate industry -- from Homebuilders to Agent Brokerages to Online Real Estate platforms
- In turn, we’re looking for dynamic team players who can wear multiple hats, and aren’t afraid to roll-up their sleeves to help us quickly scale
- You will play a critical role in supporting overall partnerships business, by ensuring the team has the right tools, data, processes, and strategies to achieve our business goals
- Partner within the partnerships team and outside of it; you’ll work closely with
- Our head of partnerships strategy & operations, business leads, and sales org
- Cross-functionally within Opendoor with product, engineering, analytics, and more
- Directly with partners to understand and address their needs
- Your ability to collaborate with others will be essential to driving outcomes
- Manage and enhance our tooling to ensure we are meeting staff and partner needs; think like a product manager and execute like an operator
- Work with key stakeholders to drive alignment on solutions, roll-out changes, ensure adoption & maintenance, and gather feedback
- Go deep to become a subject matter expert on our operators, partners, and industries
- Determine opportunities for improving the sales tactics, collaborate with sales managers to implement and iterate accordingly
- Develop and maintain sales playbooks, job aids, templates, and scripts for each stage of the sales process
- Design and communicate charters, pilot plans, and roll-out plans to help inform and align stakeholders
- Track, measure, and report on the effectiveness of sales enablement investments and initiatives
- Respond to escalations and troubleshoot bugs/issues
- Deftly drive full projects and complex work streams to impact metrics and goals at the full team level
- Pitch in however you can when needed. We're a lean team working in a fast-paced environment; when things break you'll be a key player in diagnosis, resolution, and long term solutioning
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor Zillow dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2024, if Opendoor can continue to ride on this success long term it will have an enormous lead on existing and future competitors, giving it a shot to become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Save for tomorrow: Select our Pre-tax or Roth 401k plans to save towards retirement
- Healthy healthcare: Medical, dental and vision is 100% covered for employees
- Family planning: We offer specialty programs like Carrot, Cleo & Ginger
- Flexible vacation: Most of our team take at least 20 days off per year to decompress and be their best
- Resource groups: Join the group that works for you
- Income protection: 100% company sponsored: life insurance short term and long term disability
- Other: Flexible spending account, commuter benefit, employee assistance programs, and paid parental leave
Company values
- Start and End with the Customer: We invent, build, and execute to improve the lives of our customers. We put in the hard work when no one is looking to delight customers
- Build Openness: We are open, honest, and direct about problems and seek the truth. We assume good intentions and treat feedback as a gift
- Startup Mentality: We move fast, operate with urgency, and bias towards action without sacrificing quality. We are relentlessly resourceful
- Results Matter: We focus on outputs and outcomes and hold ourselves accountable to hitting ambitious goals. We have a high quality bar and pay attention to the pixels, words, and results
- Act from Ownership: When we see a problem, we roll up our sleeves and fix it. We hold ourselves accountable because it’s our home and it’s our responsibility to take care of it
- 1% Better Every Day: We value a growth mindset and operate from a place of humility. We are energized by constantly improving
- One Team, One Dream: Our superpower is a diverse community that combines technology + operational excellence and talent + respect. We work through seams and we care for each other professionally and personally
- Celebrate Moments: We work tirelessly for our customers and teammates so we take the time to celebrate moments large and small
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Carrie Wheeler
(CEO)Initially joined Opendoor in 2019 as a Board Member, before becoming the CFO in 2020 and CEO in 2022. Previously a Partner and the Head of Retail and COnsumer Investing at TPG Capital as well as an Analyst at Goldman Sachs.
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