Vice President of Strategic Customer Success, EliseAI
$220-280k
+ Stock options
More information about location
4-5 days a week in office
AI leasing agent & assistant
Be an early applicant
AI leasing agent & assistant
101-200 employees
Be an early applicant
$220-280k
+ Stock options
More information about location
4-5 days a week in office
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue
- Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders
- Proven track record of fostering long-term customer relationships and enhancing customer satisfaction
- Deep understanding of customer success metrics and the ability to link these to business outcomes
- Ability to work autonomously in a fast-paced environment
- Willing to work 4-5 days/week in our NYC or SF office
What the job involves
- Reporting to the Head of Operations and Strategy at EliseAI, the VP, Strategic Customer Success will play a pivotal role in scaling our customer success strategies by driving strategic initiatives to enhance customer engagement and retention
- You will engage in high-level business and technical discussions across the organization, including with C-suite executives
- Collaborate closely with key stakeholders across the company to ensure revenue retention and growth within our customer base
- Engage directly with customers to deeply understand their challenges and goals, facilitating successful implementation of EliseAI across their real estate portfolios
- Take ownership of customer success outcomes including onboarding, product adoption, retention, and overall satisfaction
- Work strategically with the Chief Revenue Officer to develop and execute comprehensive account plans
- Conduct analysis of performance metrics to identify trends and opportunities for improvement
- Liaise with the Product and Engineering teams to drive adoption of new features and products
- Identify potential churn risks and develop strategies to mitigate them, leveraging insights to improve customer experiences
- Educate customers on the ROI of EliseAI solutions and assist them in conveying this value within their organizations
- Foster customer advocacy by translating client feedback into actionable insights for product enhancement
- Attract top-tier talent to join our driven team
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company values
- Be Great, Do Good - We think big and act intentionally to have a positive impact on the world
- Be An Owner - Identify problems, start and own your projects, communicate your progress, and measure its success
- Progress Over Perfection - Don’t let the instinct to make things perfect prevent you from moving forward
- Dive Deep - The best problem solving happens when you thoroughly investigate and analyze an issue
Company HQ
Midtown South, New York, NY
Articles
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 44 more jobs at EliseAI