Customer Support Specialist, Veo Technologies APS
$18 an hour
Office located in Wynwood, Miami
Sports live-streaming camera technology and platform
Job no longer available
Sports live-streaming camera technology and platform
201-500 employees
Job no longer available
$18 an hour
Office located in Wynwood, Miami
201-500 employees
Company mission
Veo Technologies APS' mission is to make sports technology accessible to all by providing affordable live-streaming camera technology and viewing platforms for all types of sports teams.
Role
Who you are
- Experience in customer-facing roles
- Experience with tech support and/or product support
- Excellent written communication skills
- Passionate about helping people and making them succeed
- Solution-oriented mindset and a structured approach to work
- Familiarity with customer service tools is an advantage
- You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change
- Interest in sports is a plus
What the job involves
- There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team
- At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer
- We help them with any issues they have and proactively engage them to do the best possible recordings
- Be a part of our morning or afternoon shift
- Respond to customer requests in a clear and comprehensive manner as a front line supporter. We operate via emails, phone and chat
- Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
- Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
- Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo
- Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
- What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami
- You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives
Our take
Statistics is a huge part of sports, from improving tactics based on the analysis of training sessions to the live-tracking of match events by fans. However, collecting the relevant in-game data for the analysis of a game is almost impossible to keep up with, limiting the breadth of information that can be learned from and shared.
Veo provides sports live-streaming camera technology that allows sports teams to automatically broadcast games, whilst AI analyzes the gameplay to produce statistics. These statistics are aggregated into analytic dashboards that help teams uncover actionable insights from the statistics of games, in addition to providing viewers with crucial real-time updates.
Whilst Veo is not the first company to use technology to provide AI-driven sports statistics, the company’s technology relies solely on cameras as opposed to smart sports apparatus, allowing the solutions to be applied to any ball game. The company aims to boost viewership and engagement between sports teams and their fans, whilst providing teams with the analysis tools necessary to learn from their gameplay on a granular level. In 2023, Veo partnered with several UK county football associations to drive engagement with their respective fans.
Steph
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$86.5m
SERIES C
Jan 2021
$25m
SERIES B
Total funding: $123.1m
Company benefits
- A great workplace with cool international colleagues and a flat organization where everyone will be heard
- Autonomy and freedom to find the approaches and best solutions for problems
- Meaningful work that makes a real difference in the world of sports
- Recognition for innovation and excellence
- Social gatherings: We go sailing, climbing, and dining together as often as we can
- Flexibility and versatility in day-to-day work, there are no boring days at Veo!
- Possibility to work in a cool international environment
Company HQ
Copenhagen, Denmark
Leadership
Henrik Teisbæk
(CEO)Co-founder of Bloggers Delight ApS from 2010 to 2014. Co-founder and CEO of Billeto ApS from 2010 to 2015.
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