Staff Technical Writer, Tanium
CA$95-280k
Security and systems management platform
Job no longer available
Security and systems management platform
1001+ employees
Job no longer available
CA$95-280k
1001+ employees
Company mission
Tanium's mission is to provide manageability and security at scale for anything with a chip.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English
- 8+ years experience in software documentation
- Writing for a system administrator audience
- Experience documenting for both Windows and Linux environments
- Understanding of information architecture principles and content organization
- Familiarity with XML, HTML, topic based/structured authoring, and single sourcing
- 2+ years experience in help desk/technical support a plus
- Knowledge of DITA a plus
- Experience with Madcap Flare a plus
- Experience with IT security software/products a plus
- Self-starter with ability to learn software applications with little direction
- Technically astute and able to understand large enterprise IT concepts
- Interest in solving complex IT problems
- Familiarity with general networking and database concepts
- Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response
What the job involves
- As a Staff Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products
- Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value
- Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide
- Plan and write security software installation, user, and admin guides
- Collaborate with cross- functional teams to brainstorm, write, and review technical support articlescontent, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials
- Edit content written by multiple contributors
- Collaborate with user experience team on design of product and UI text
- Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
- Lead cross-functional teams and other technical writers to successfully complete documentation-related projects
- Help delegate responsibility across documentation work
- Support other team members by helping remove blockers and escalating issues to management
Our take
For millions of companies, cyber security is high on the agenda, especially as remote working has become the norm. Tanium offers a security and systems management platform that allows real-time data collection at an enterprise scale. It covers customers such as AutoNation, GoDaddy, and Whirlpool who use the company’s software to stay abreast of the ever-increasing level of sophisticated cyber attacks.
A valuable tool for enterprises and government organisations, it partners with leading platforms and service providers across the world like Google Cloud, Oracle and Verizon. In doing so, it allows security and IT teams access to accurate information on the state of endpoints, helping it to realise new levels of business resilience.
Tanium added a former US Defence Secretary to its Board in 2021. A collaboration with Salesforce provided a platform that supports IT service management, remote monitoring and management, and cybersecurity capabilities. In the same year, the appointment of CFO Mark Levine could signal an IPO in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$150m
LATE VC
Oct 2020
$150m
LATE VC
Total funding: $805.7m
Company HQ
Lakeview, Kirkland, WA
Leadership
David Hindawi
(Executive Chairman)Before co-founding Tanium, David founded BigFix Inc, a systems management tool that IBM acquired, and Software Ventures, a leader in telecommunications software. They have several software patents in network communications and systems management.
Orion Hindawi
(Executive Chairman)Before co-founding Tanium with their father, David, Orion worked as the VP of Technology for BigFix, the systems management tool founded by their father. Previously served as CEO for Tanium.
Dan Streetman
(CEO)Previously served as CEO for both Allvue Systems and TIBCO. Experience as EVP of Worldwide Sales & Marketing for BMC Software and as SVP of Worldwide Alliances & Channels for Salesforce.
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