Customer Service Specialist, Element Biosciences
EMEA
+Stock options
More information about location
Genetic analysis tools
Open for applications
Genetic analysis tools
201-500 employees
Open for applications
+Stock options
More information about location
201-500 employees
Company mission
To empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity.
Role
Who you are
- This is an incredible opportunity for someone who is passionate about customer service and support
- Bachelors degree in Life Sciences is preferred plus a minimum of 4+ years of related customer service/support experience
- Experience working in a startup environment is preferred
- Knowledge and/or experience with CRM and ERP systems preferred
- Knowledge and/or experience in logistics is preferred
- Ability to be adaptable and learn a new process quickly and be a subject matter expert in the process
- Excels at building rapport and working cross-functionally, multi-tasking, organization and time management
- Strong problem solving, organizational, relationship building and time management skills
- Demonstrated ability to be proactive and take initiative in business situation
- Strong attention to detail and follow-up skills/multi-task
- Experienced in Microsoft Office applications (Excel, Word, Access, PowerPoint, Outlook)
- Ability to run reports and identify trends
- Frequently moves boxes weighing up to 20 pounds
What the job involves
- We are seeking an experienced Customer Service Specialist - EMEA who will play a pivotal role in supporting our growing European and international Sales and Customer Support team
- This role will report to the Director, Commercial Operations and will be remote role with a preference in The Netherlands
- Supports quote & contract review to ensure all order details are accurate
- Track activities within existing CRM systems to track call activity & enhance communication
- Aligns with Commercial and Operations team to ensure orders will be processed per customer’s specification
- Supports gathering information from Commercial to ensure the order is completed for all parts to be processed the first time
- May be required to download and upload customer data to and from customer portals
- Follows up on customer orders working with Operations to meet plant lead times
- Prepares and provides data for customer order reports as requested
- Constant communication with Operations to align on order commitments
- Generates fulfillment orders to the European based warehouse and addresses delivery-related questions as needed to ensure timely shipments
- Works with Customer Support and Operations to provide expedites when needed
- Ensures orders are billed accurately for any expedites or change requests
- Ensures orders are completed to move to invoicing
- Prepares documents/trouble tickets related to processing returns (RMA/FOI), servicing, and exchanges
- Supports the completion of forms for new accounts, credit applications, and other applicable approvals
- Providing ongoing support for customers post implementation
Our take
Element Bioscience specializes in advanced DNA sequencing and multi-omics technology. Its products offer powerful tools for researchers by combining various biological analyses into a single platform. Allowing scientists to examine DNA, RNA, proteins and other cellular components more efficiently and affordably.
The company aims to democratize access to these cutting-edge genomic tools, making high-quality, flexible and cost-effective solutions available to a broader range of researchers. By improving the accessibility and functionality of their technology, Element is accelerating scientific discoveries and enabling breakthroughs in understanding biological systems.
In an exciting development, the company recently secured substantial funding. This influx of capital will support the commercialization of its existing products and the development of new technologies. It will also help it to expand its global customer base and continue driving innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jul 2024
$277m
SERIES D
Jun 2021
$276m
SERIES C
Total funding: $678m
Company benefits
- 100% company-paid medical, dental, and vision coverage
- Premier mental health care
- Flexible spending accounts & health savings accounts
- $10,000 fertility benefit
- Company-paid Life and AD&D insurance
- Company-paid Short and Long-term disability coverage
- 401(k) with immediately vested 4% company match
- Stock option grants for all full-time regular employees
- Unlimited 1:1 access to Certified Financial Planners
- Paid flexible time off for full-time exempt and non-exempt employees
- Pet Insurance
- Tuition reimbursement
- Free access to 3 local Alexandria EXOS gyms
- Identity theft protection
- Access to discounted tickets, merchandise, and tips
Company HQ
Sorrento Mesa, San Diego, CA
Articles
Leadership
Molly He
(CEO)Has more than 20 years of experience in technology innovation and management in the biotechnology and health industries. Previously a Senior Director of Scientific Research at Illumina, where they won the Innovation Award twice.
Michael Previte
(CTO)Previously an Associate Principal Scientist at Illumina. While there, they pioneered innovations in advanced sequencing technology for both single-molecular and ensemble-based methods.
Matthew Kellinger
(VP of Biochemistry)Earned their PhD in Biochemistry at the University of Texas at Austin. They previously worked as a Staff Scientist at Illumina where they focused on protein engineering to support and develop the future of genome sequencing.
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