Forward Deployed Engineer, Taktile

Ops

$90-120k

+ Equity

SQL

Python

JSON

REST API

Junior level

New York

3 days a week in office

Agentic decision platform for financial institutions

Open for applications

Agentic decision platform for financial institutions

201-500 employees

FintechCredit ScoringB2BArtificial IntelligenceEnterpriseBig dataMachine LearningFinancial ServicesSaaSCloud Computing

Open for applications

$90-120k

+ Equity

SQL

Python

JSON

REST API

Junior level

New York

3 days a week in office

201-500 employees

FintechCredit ScoringB2BArtificial IntelligenceEnterpriseBig dataMachine LearningFinancial ServicesSaaSCloud Computing

Company mission

To empower financial institutions to quickly unlock AI-driven efficiencies across the customer lifecycle, reducing manual work while optimizing decisions and enabling seamless end-user experiences.

Job

Company

Role

Who you are

If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here
You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment
You are familiar with AI concepts including prompt engineering, large language models, and AI Agents
You collaborate effectively with peers across Engineering, Product, and Customer Success
You are curious and customer-centric, caring deeply about the Taktile platform experience
You enjoy solving technical problems and finding innovative solutions to customer issues
You have strong knowledge of APIs and data formats such as JSON and XML
You are proficient in Python and SQL
You have strong analytical skills and a hands-on mentality
You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers)
You are open to a hybrid work model and can work from our NYC office at least three days per week

Desirable

You have a proven ability to navigate, query, and interpret complex systems and application logs
You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours
You communicate confidently in Portuguese (to support our Brazil clients)

What the job involves

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops)
You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience
Develop a deep understanding of the Taktile platform and the value it can unlock for our customers
Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning
Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems
Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team
Build strong relationships with Taktile's core users within customer teams

Our take

Taktile’s goal is to enable financial services enterprises to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, these businesses have been slow to adopt it due to a shortage of expertise, IT resources and regulatory freedom.

This means that the wealth of data at their fingertips tends to go underutilized. With Taktile, these organizations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.

Taktile has inspired impressive confidence in some high-profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. With platforms like Taktile's playing a facilitating role in the AI revolution of financial services, the road ahead should provide ample opportunity for innovation and growth.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

103% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 5 rounds)

Jun 2026

$110m

SERIES C

Feb 2025

$54m

SERIES B

Total funding: $188.9m

Company HQ

Chelsea, New York, NY

Leadership

Maximilian Eber

(Co-Founder & CPTO)

Maximilian holds a PhD in Philosophy from Harvard University. Prior to co-founding Taktile in 2020, he worked in Machine Learning and Casual Interface at QuantCo for over 4 years.

Maik Taro Wehmeyer

(Co-Founder & CEO)

Maik is a Member of the European Commission European AI Alliance, and Founding Member at KI Bundesverband. Previously, he was a Machine Learning Engineer at QuantCo and a Research Associate at Harvard Business School.

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