Software Engineer, Assembled
Contact Data
$125-220k
+ Stock options
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$125-220k
+ Stock options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 5+ years of experience in software engineering as an individual contributor in full-stack environments
- Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust
- Experience in designing and implementing ETL pipelines and developing flexible data models to support diverse data integration needs
- Experience in writing efficient code to extract and generate metrics from large volumes of data
- Product sense: You have consistently worked with product and design teams to take ambiguous problems and turn them into technical stories
- Technical leadership: You have the ability to make well-thought-through technical trade-offs and have led code reviews or design conversations in the past
- You have experience leading a team of engineers as a technical lead or a senior team member responsible for the technical direction of the project
- Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities
What the job involves
- We’re looking for a Software Engineer with senior level experience to take ownership over the technical direction of a project, provide the team with technical leadership and mentorship, and take on key project initiatives
- Data Ingestion: The team processes tens of millions of customer support tickets daily through various direct integrations with customer support platforms and our API. This data is vital for powering staffing decisions for our customers. We are focused on improving our API while also striving to streamline the scaling of our integration processes. Additionally, we aim to enhance the reliability, performance, and alerting of our data ingestion pipelines
- Metrics Generation: The team is responsible for developing a framework to generate various metrics by aggregating large volumes of data across multiple dimensions. We aim to improve the efficiency of metric generation while making it easier to define new metrics and support custom metrics that are relevant to our customers
- You’ll lead the technical architecture and implementation on significant new projects and features. You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects
- You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt
- You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team
- You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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