Program Manager, Amazon

• The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed
• The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level
• In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations
• This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Desirable

• As a Program Manager for Amazon Ads Brand Innovation Lab, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs
• In this role, you will gather requirements from appropriate business owners, and internal partners, write clear and detailed functional specifications, prioritize programs, features, and drive technical scoping as needed
• You are responsible for leading and developing complex global programs, projects, tests and research in order to drive programs across lines of business (LOB) to deliver customer-centric solutions that meet multiple stakeholder re
• Utilizing program management and project management best practices, partnering with advertisers, sales, supply chain teams, finance, management, product and program stakeholders
• The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact
• This is a highly visible position that will interact at all levels across multiple lines of business
• Successfully manage internal and external stakeholders to support single and multi-locale launches
• Track and report on performance, ensuring each program is delivering differentiated value against it's intended objective
• Leverage customer feedback to drive continuous program improvement
• Build business rationale to inform the prioritization of your programs' roadmap
• Apply experimentation frameworks to program enhancements to validate customer value
• Own program operations, including workflow and training documentation and coordination with account teams
• Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences
• Present confidently to Amazon senior management as well as other large audiences
• Work at all levels in the organization, with no job being considered too large or small