Customer Service Representative, Bryq

Salary not provided

+ performance-based bonus

Salesforce

Hubspot

Zendesk

Junior and Mid level

Remote from France, Germany, Spain

Talent assessment platform for quality of hire

Be an early applicant

Talent assessment platform for quality of hire

21-100 employees

B2BRecruitmentHRTrainingSaaS

Be an early applicant

Salary not provided

+ performance-based bonus

Salesforce

Hubspot

Zendesk

Junior and Mid level

Remote from France, Germany, Spain

21-100 employees

B2BRecruitmentHRTrainingSaaS

Company mission

To take the guesswork out of hiring.

Job

Company

Role

Who you are

1–3 years of experience in a customer service, support, or client-facing role
Strong written and verbal communication skills in English
Ability to manage multiple enquiries simultaneously without losing attention to detail
Comfortable working with digital tools and learning new software quickly
Secondary education or above

Desirable

Experience in a SaaS, HR technology, or recruitment environment
Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
A second European language
Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

What the job involves

We are looking for a Customer Service Representative to join our growing Customer Experience team
In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard
You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved
Respond to client enquiries via phone, email, and live chat in a timely and professional manner
Troubleshoot platform issues and escalate to technical teams where necessary
Guide new users through the Bryq platform and help them get set up
Log and track client interactions accurately in the CRM system
Identify common issues and share feedback with the product team to improve the client experience
Meet individual and team service level targets for response time and resolution quality
Support onboarding of new client accounts alongside the Customer Success team

Our take

When Brqy launched its talent assessment platform in 2020, it was focused on accurate recruitment. Its AI was predominantly used by hiring managers to analyze job descriptions and identify suitable candidates.

While this is still one of the platform’s main features, it’s since expanded its offering to also cater for talent development, retention, internal mobility, team building, and improved Diversity, Equity and Inclusion (DE&I) in hiring and promotion.

The company’s slight pivot towards DE&I has proven to be a wise move, as there’s been a huge rise in demand for truly unbiased recruiting solutions by way of AI and Machine Learning based algorithms.

Bryq has been growing strongly since launch, seeing a huge surge in revenue in 2021 and winning plenty of awards as well as media praise. What makes this more impressive is how, until very recently, Bryq was able to scale without much VC backing. Now that funding is secured, Bryq is set to see even further growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

46% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (2 rounds)

Jun 2022

$4m

SEED

Sep 2020

$1.4m

SEED

Total funding: $5.4m

Company HQ

Central Arts District, St. Petersburg, FL

Leadership

George Kalyvas

(CEO)

George joined Bryq in 2024 as COO, quickly moving into the role of CEO in 2025. Prior to this, they co-founded Titanium Cards where they served as the CEO. They also spent 14 years at Upstream in various roles, including COO and CCO.

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