Customer Success Executive Operations Director, Salesforce
$177.6-257.6k
Salary is applicable to IL based candidates only and may vary by other locations
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$177.6-257.6k
Salary is applicable to IL based candidates only and may vary by other locations
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The ideal candidate will combine strategic thinking, marketing expertise and operational excellence to excel in this role
- 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization
- Demonstrated success in driving strategy and execution, with experience in Chief of Staff or similar roles
- Proven ability to shape narratives, craft compelling messages and represent leadership in both internal and external forums
- Strong interpersonal skills to build relationships across a matrix organization, foster alignment, and inspire trust
- Ability to influence cross-functional teams and drive alignment across stakeholders
- Adept at anticipating needs, managing ambiguity and aligning initiatives to organizational goals
- Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels
- Thrives in dynamic environments, managing change with agility and resilience
- Proactive problem-solver, ability to stay one step ahead
What the job involves
- We are seeking a Director of Customer Success Executive Operations to provide strategic and operational support to the President of Customer Success at Salesforce
- This role will sit on the Executive Operations team and play a critical role in driving executive priorities, internal and external engagements, cross-functional alignment and operational execution
- Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives
- Own the preparation of materials for key meetings, including business reviews, executive briefings and town halls
- Collaborate with cross-functional teams to ensure rhythm of the business decision-making forums and operational cadences are effective and impactful
- Support and manage the execution of regular and ad hoc senior executive presentations and reporting
- Drive impactful event strategy, ensuring appropriate representation at customer, partner and industry events
- Develop and implement a proactive customer engagement strategy that aligns with the President of Customer Success’ priorities and Salesforce’s growth objectives
- Partner with Finance, Employee Success and Customer Success Operations to streamline processes and optimize organizational effectiveness
- Articulate and advocate for the Customer Success vision and strategy
- Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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