Legal Counsel, Trustpilot
Product & Regulatory
+ Bonus
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- A right to practice law in either Scotland, England & Wales or Denmark, with 3-6 years’ post-qualification experience, ideally partly in-house in the technology sector (or a regulated industry)
- Experience operating in a non-contentious regulatory role, collaborating with product and engineering teams to deliver customer-focused products
- Comprehensive legal technical skills: Expert analytical, drafting negotiation and communication skills. Knowledge of the European, UK and US regulatory framework relevant to online platforms is beneficial
- Growth mindset: "Open to actively engaging and learning to improve continuously."
- Bias for action: A focus on outcomes, as opposed to outputs
- Work at pace: Ability to deliver multiple tasks and competing deadlines, whilst maintaining accuracy
- An enthusiasm for regulatory issues and helping internal stakeholders to understand them
- An interest in politics and current affairs, keeping your finger on the pulse of the regulatory environment - desirable, but not essential
What the job involves
- As part of the wider Trust & Safety team, you’ll be contributing to setting a higher standard of trust online
- You’ll be working to ensure that our consumers, business, regulators, and other external stakeholders can trust in the content on our platform, and trust in us to do the right thing
- In particular, your primary focus is to help ensure Trustpilot remains trusted and compliant, whilst operating within an increasingly complex regulatory environment
- Monitoring, reviewing and analysing new laws and regulations relating to a number of areas, including online safety, digital content and consumer protection in our key markets. This includes, for example, the UK’s Online Safety Act, the Digital Markets, Competition and Consumer Act, the EU’s AI Act and Accessibility Act, and Section 230 reform in the US
- Identifying areas for improvement, based on your developed knowledge of Trustpilot’s product and operations, designed to ensure our products and services are trusted by our customers and meet all legal requirements
- Independently forming well-reasoned and pragmatic recommendations for action, based on detailed analysis of ambiguous legal issues
- Delivering easily-understandable and actionable items for stakeholders, translated from complex legal and regulatory language
- Establishing an environment of ‘Trust By Design’, by providing effective direction, support and challenge to product, design and engineering teams
- Supporting the Public Affairs team on advocacy initiatives, including assisting with: developing consultation responses to regulators and policymakers, drafting amendments to legislative proposals, determining policy positions on regulatory issues and working with our advocacy membership groups
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.6m
LATE VC
Total funding: $178.5m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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