Customer Care Intern, Shotgun
Office located in Marseille, Paris
Ticketing solution for live music
Job no longer available
Ticketing solution for live music
21-100 employees
Job no longer available
Office located in Marseille, Paris
21-100 employees
Company mission
To change the way party planners and party lovers interact.
Role
Who you are
- Are you passionate about customer experience and eager to thrive in a dynamic environment?
- We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously
- You’re currently studying and seeking a 6-month internship starting in December 2024 / January 2025 in Paris or Marseille
- You excel in empathy: You understand that users reaching out have specific needs that deserve thoughtful and compassionate responses
What the job involves
- We’re looking for a dedicated Care Intern to join our vibrant international team of five! Your mission will be to foster strong relationships with our users, ensuring they enjoy the best experience possible
- Be the Voice of Care: Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues effectively
- Innovate for Improvement: Participate in improving existing processes or developing new ones to enhance our service quality
- Collaborate for Success: Report customer issues and suggestions to various teams (tech, product, logistics, etc.) to help us continuously improve the user experience
- Connect Globally: Communicate effectively with our international team, prioritizing teamwork and a collaborative spirit
- Lead Exciting Projects: As a Care Intern, you'll have the opportunity to manage projects independently, contributing to the ongoing enhancement of user experience
- By joining Shotgun, you’ll gain hands-on experience in customer care while becoming an integral part of a dynamic and enthusiastic team. You'll have the opportunity to learn, grow, and contribute to creating memorable experiences for our users
Our take
If you're organising an event, there's no shortage of ticket companies offering to manage booking and boost sales. However, the industry overall is somewhat outdated, with complicated interfaces putting off both organisers and customers. Founded in 2014, Shotgun is an attempt to redress this with intuitive software and a ticketing marketplace that meets the changing needs of modern event organisers and their fans.
Competing against larger players such as Dice and Resident Advisor, Shotgun stands out with its laser focus on the 18-25 year old event-going market. Catering to a crowd used to on-demand music services with expectations of lower costs and more exciting shows (research shows younger event-goers are far more likely to leave early if they're unhappy), Shotgun has invested heavily in social features and its mobile app experience to keep fans engaged.
So far, it has experienced success - it quickly gained several hundred organisers in about 30 cities for its platform and it is continuing to grow, with over 100,000 regular users of its app. As other ticketing services struggle to capture the younger party crowd, Shotgun has an early lead in this space that it should be able to continue to build on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$5.2m
SERIES A
Feb 2020
$2.1m
SEED
Total funding: $8.4m
Company HQ
Folie-Méricourt, Paris, France
Leadership
Lucas Gerard
(Co-founder & CTO)Was also Co-Founder & CTO of YesPark. Before that was the Head of Technical Development at Ikky.
Romain Dugier
(Co-founder)Was previously a Marketing Assistant for Eurocopter and Chateau La Coste. Also interned at L'Oréal and Dragon Rouge.
Tristan Le Corre
(Co-founder)Before co-founding Shotgun was a VC at Science in Santa Monica. Before that held roles at PAI Partners, Société Générale and PwC.
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