Enterprise Customer Success Manager, Blink
+ Equity
3 days a week in office (Old Street, London)
Enterprise app that empowers frontline workers
Posted today
Enterprise app that empowers frontline workers
21-100 employees
Posted today
+ Equity
3 days a week in office (Old Street, London)
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers
- You’ll be able to pick up new concepts quickly and empathise with customer pain points
- Leadership experience, with a demonstrated ability to manage and mentor a team of high-performing professionals
- Strong proven experience nurturing enterprise, high-value, complex customers within a B2B SaaS business
- Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth
- Empathetic and sincere about solving customer problems
- The ability to work autonomously with excellent discipline
- Strong technical and digital skills, able to automate tasks using online tools
- Experience in a metric-driven environment
- Relentless in pursuit of goals, competitive and ambitious
- Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
What the job involves
- Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level
- We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink
- Lead and develop a high-performing UK customer success team, providing guidance, coaching, and support to team members to elevate their skills and ensure successful project outcomes
- You will manage a very small portfolio of key strategic accounts
- Understanding the business goals of our customers and maintaining expertise on industry trends/practices
- Making strategic and practical recommendations to maximise the value, adoption and satisfaction our customers get from Blink
- Building and maintaining relationships with multiple key stakeholders within our customers, at both an executive and day-to-day contact level
- Managing the customer expansion and renewal processes, resulting in significant growth within our current customer base, and ensuring that customer churn remains as low as possible
- Identifying customers’ needs and providing value-based business cases, to promote and upsell other Blink features and services
- Working with the Blink product/tech teams to support and define the product roadmap based on customer feedback
- Supporting with the delivery of insightful webinars, training and creating reusable collateral
Salary benchmarks
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Growing fast
"This is what attracts me to SAAS based organisations early in their growth. There is a real opportunity to be part of the 'Blink Story' and my role..."
Funding (last 2 of 3 rounds)
Nov 2021
$18m
SERIES A
May 2020
$10.4m
EARLY VC
Total funding: $29m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 25 days holiday (excl. bank holidays)
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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