Implementation Engineer, Expel
$93.9-136.2k
Plus bonus eligibility and equity
More information about location
Cyber security threat detection & management
Job no longer available
Cyber security threat detection & management
501-1000 employees
Job no longer available
$93.9-136.2k
Plus bonus eligibility and equity
More information about location
501-1000 employees
Company mission
Expel is on a mission to make security easy to understand, easy to use, and easy to continuously improve.
Role
Who you are
- Organizational skills are crucial to this role as you will be responsible for upwards of 20 ongoing implementations
- Experience implementing SaaS solutions, locally deployed software, or IT/Security Services in an enterprise ecosystem in a customer facing role
- 2+ years of related professional experience
- Knowledge of infosec and challenges inherent to specific customer industry verticals
- Familiarity with the purpose and functionality of detection and response tools both on-prem and cloud (e.g., familiarity with EDR, NDR, SIEMs, CASB etc.)
- Exceptionally organized to manage multiple simultaneous onboardings
What the job involves
- You’re responsible for ensuring each new customer reaches their “aha” value moment with Expel
- From post-sale through the first 30-60 days of the client experience, ultimately working to set up customers and our account team for on-going success
- You’ll be delivering smooth implementation experiences for our clients. You will be successful because you practice clear communication and expectation setting with customers and diligently document all current statuses of ongoing onboardings
- You’ll be focused on rinse and repeat enablement conversations, and ensuring customer requests outside of standard onboarding procedures are correctly tasked
- Deepen your expertise in the security market and how organizations mitigate risk, implement strategy, and improve their security posture
- Extend your network of security leaders across a wide variety of industries
- Provide you a firm foundation based on excellent service delivery on which you can bolster your reputation in the industry
- Equip you with the time and opportunities to achieve some remarkable experiences for your next role at Expel or beyond
- Give you hands on experience with industry leading security technologies and analysis methodology
- Provide opportunities to practice communication at technical, management, and executive audiences
- Guide new customers through the onboarding process, transitioning from sales to service delivery
- Ensure customers are following timelines agreed to in sales cycle
- Driving technical onboarding as well as enablement on how to work with Expel
- Diligently documenting all customer statuses
- Ensure customers are hitting key deployment milestones in onboarding experience
- Become an expert in Workbench, our service offerings, and best practices for configuration
- Continuously drive towards reducing time to value for customers, helping to move them from the ‘understanding’ phase to the ‘trust’ phase
- Partner with the CSM team to ensure a smooth handoff from Sales
- Be able to identify risk areas coming out of deployment
Our take
As ransomware and hacking threats rise, identifying and resolving breaches in security must be done quickly. Lack of transparency in cybersecurity makes it difficult for engineers to detect, understand, and fix the issues as fast as possible. Expel is aiming to redefine what a security operations centre and managed detection service look like in the modern age.
Though the company faces competition from the vast number of cybersecurity platforms, Expel positions itself as a viable alternative to the service delivery model of managed security service providers (MSSPs) by offering a comprehensive management platform that connects to its customers’ tech remotely through APIs, providing fast detection and clear solutions.
Having reached unicorn status, the company is establishing a stronger presence in the European and Asia-Pacific markets, capturing business in Canada, the United Kingdom, Australia, and Singapore. Its 2022 funding is being used to accelerate sustainable growth, continue the company's international expansion, and push forward with go-to-market initiatives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2022
$31m
SERIES E
Nov 2021
$140.3m
SERIES E
Total funding: $288.8m
Company benefits
- Flexible work hours and locations
- Unlimited time off - includes vacation, personal days, and an annual company-wide restorative day
- 24 weeks parental leave when you, your spouse or your domestic partner gives birth to a child, adopts a child or becomes a foster parent (first 12 weeks paid)
- Military leave
- Paid annual conference - we reimburse you up to $2,500 to attend at least one conference every year that helps you move your career forward
- One month sabbatical after hitting your 5 year anniversary
- Zero-meetings week each quarter - where all Expletives are challenged to reduce the number of internal meetings on their calendar all the way to zero
- Medical insurance through the Cigna Open Access Plus HRA plan
- Dental & vision insurance through Guardian
- Team touchdowns - Expel Teams are encouraged to come together quarterly for planning, for connecting, for energizing and maybe a little fun
- Fitness stipend
- Cell phone stipend
- Employee Assistance Program
- Telemedicine (Cigna’s Telehealth Connection)
- Access to the popular mental health platforms, Ginger and Talkspace
- BenefitHub - a web portal where Expel employees can enjoy discounts, cash back rewards and perks on thousands of brands in a variety of categories!
- Retirement 401(k) account provided by Principal
- Health Reimbursement Arrangement (Cigna)
- Flexible Spending Accounts
- Student loan refinancing
Company HQ
Herndon, VA
Leadership
Dave Merkel
(Co-Founder & CEO)Previous CTO of both FireEye and Mandiant (also VP, Products and Threat Management Services). Previously worked as the Senior Technical Director at America Online and for the US Air Force as an Assistant Chief of Intrusion Invasions.
Justin Bajko
(Co-Founder & Chief Strategy Officer)Previous Managing Director (MCIRT Operations) at Mandiant and Senior Manager of Global Security Analysis at Symantec. Previously worked as a Network Administrator at Clinical Trial Management Services, and was a Network and Systems Administrator at MiniFibers.
Yanek Korff
(Co-Founder & COO)Previous COO at Expel. Current Board Member at ThreatSwitch and Investor at Berg Capital Group. Previous Member of the Technical Advisory Board at Ntrepid Corp and CP an CTO at FireEye.
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