Customer Implementation Consultant, YOOBIC
EMEA market
Digital workplace platform for frontline teams
Be an early applicant
Digital workplace platform for frontline teams
101-200 employees
Be an early applicant
101-200 employees
Company mission
to transform the future of work for frontline employees!
Role
Who you are
- Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (7+ years)
- Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
- A passion for start-ups, entrepreneurship, digital and new technologies
- An ability to grasp new concepts quickly and then able to explain them with ease
- Proactivity and eagerness to solve problems
- Excellent written and verbal communication skills
- Strong organisational skills and attention to details
- You have a thirst to learn and develop your skills, and take feedback well
- Ability to adapt and to work within an international environment
- Ability to communicate complex ideas to any audience, ranging from teammates to business executives
- A proactive desire to build new relationships and work collaboratively internally and externally
- Either Native or bilingual in English. Any additional language is appreciated, especially Italian, Spanish, French, German
What the job involves
- We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively lead the implementation and deployment of a digital solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical)
- You will get to act as a project manager, a business consultant, a configuration expert - you name it!
- As project managers, we plan, execute, control and close the implementation of the solution
- As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their change plan and deployment of the YOOBIC platform
- As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution
- This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful
- Manage projects and own the overall implementation process in collaboration with your dedicated clients
- Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
- Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
- Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
- Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
- Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
- Occasionally lead trainings for key client users on the solution (administrators, execs)
Application process
- We usually respond within a week
Salary benchmarks
Our take
In a similar way to how Slack enables communication and task management in computer-based jobs, YOOBIC’s platform is tailored towards the front-line, deskless workforce. Beyond communication through its news feed and chat features, it also caters for HR and mobile-driven training, as well as task and inventory management.
YOOBIC is one of a number of startups targeting this underserved space, which accounts for around 80% of the global workforce. Though there’s plenty of competition from the likes of Crew and ServiceMax, YOOBIC has grown to operate in almost one hundred countries for some of the world’s biggest brands including Puma, Boots, Mazda, Domino’s, Vans, and Peloton.
With good funding at its back, YOOBIC's intention is to continue its rapid international expansion while adding more industry-specific features to its product stack. Its solutions are held in high regard, having won numerous awards in the past, with the company's most recent accolade being its ranking as the 20th fastest growing UK tech company by the 2023 E2E Tech 100 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2021
$50m
SERIES C
Jun 2018
$25m
SERIES B
Total funding: $80.3m
Company benefits
- A dynamic environment
- A team of seasoned pro’s
- Continuous growth and learning
- An open feedback culture
- Lots of room for your own initiatives and ideas
- Transparency on results and strategy
- 'Open door' policy with our leadership team
- Team spirit and dedication
- Recognition and rewards for hard work
- Personalised healthcare and well-being resources
- Mental health support
- Online workouts
- Flexible working environment (role dependant)
Company values
- Global by Design: Be inclusive, Embrace difference of opinion, Listen more than talk
- Own it: Be accountable, Don’t be afraid to make mistakes, Take the initiative, Be courageous, Show bias for action
- Winning as a Team: Strive to win, Work as a team, Show Tenacity, Hire smart people
- Tech at Heart: Be open to new ideas, Be solution focused, Show radical creativity, Be customer obsessed
Company HQ
Midtown South, New York, NY
Articles
Leadership
Fabrice Haiat
(CEO & Co-Founder)Prior to co-founding YOOBIC in 2013, they spent 13 years as CEO of real estate eco-performance company Vizelia (acquired by Schneider Electric in 2011). Joined Schneider post-acquisition for a two year spell as VP of Global Sales, then Director of Energy Management Services.
Avi Haiat
(CTO & Co-Founder)Co-founded and was CTO of Vizelia alongside Fabrice Haiat, before spending two years heading up R&D at Schneider Electric after the company's acquisition.
Gilles Haiat
(Head of Research)Served as Head of Research alongside brothers Avi and Fabrice at Vizelia until Schneider Electric bought the company in 2011, then joined Schneideras a Software Architect before co-founding YOOBIC.
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