Senior/Expert Data Analyst, Back Market
Care
More information about location
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Strong SQL proficiency and comfort working with large, complex datasets — you can build the query and explain what the result means for the business in the same breath
- A track record of owning analytical problem spaces end-to-end — outcomes that shaped business direction, not just answered one-off questions
- A rigorous analytical mindset: you understand causal vs. correlational reasoning, know the limits of your data, and can design a measurement framework from scratch
- Excellent communication and storytelling skills — you distil complex, multi-variable analyses into crisp narratives that move senior stakeholders to act
- Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics, or similar)
- 5+ years of experience in data analytics, or equivalent hands-on analytical ownership
- Even if you don't tick every box, we encourage you to apply. We value diverse analytical backgrounds and unconventional paths to expertise
Desirable
- Python proficiency for statistical work, modelling, or analytical automation
- Domain familiarity: pricing/revenue management for Commercial; care platform experience (Zendesk, Intercom) for Care; logistics or carrier analytics for Shipping
- Experience designing experiments in an operational context (A/B tests, holdouts, or incrementality measurement)
What the job involves
- You'll own a domain end-to-end — from the data model to the boardroom decision. These aren't reporting roles. They're roles where your analytical judgment drives real business direction
- Own the measurement of customer satisfaction across all care channels — diagnosing root causes, quantifying downstream impact on retention, and delivering insights that improve operations
- Build evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contact
- Translate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order Rate
- Own your analytical domain end-to-end — from data model to decision, you're the go-to person
- Partner directly with senior leadership — not just delivering analyses, but shaping the questions we ask
- At Staff level: mentor junior analysts and raise the bar for how the team approaches problems
- What the team works with day-to-day:
- Data Warehouse: Google BigQuery
- Transformation: dbt
- Visualisation & BI: Omni, Amplitude
- Languages: SQL (essential), Python (very useful)
- Care tooling: Zendesk, Intercom
- Experimentation: A/B testing and incrementality frameworks
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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