Senior Enterprise IT Engineer, Imprint

• This is a hands-on engineering role for someone who can both administer enterprise systems and design, build, automate, and continuously improve solutions using AI where appropriate
• You should be comfortable writing code, integrating SaaS platforms, designing secure workflows, maintaining reliable IT services, and managing IT systems with an eye toward cost, scalability, operational efficiency, and AI-enabled productivity
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in enterprise IT, systems engineering, IT automation, infrastructure administration, or a similar role
• Experience designing, building, and maintaining IT systems, workflows, integrations, automations, or AI-enabled solutions
• Hands-on experience writing code or scripts using languages such as Python, JavaScript, PowerShell, Bash, or similar
• Experience working with APIs, webhooks, automation platforms, AI tools, or integration platforms
• Experience engaging with stakeholders, gathering requirements, and translating business needs into technical solutions
• Experience with IT planning, budgeting, cost forecasting, license management, or cost optimization
• Proficiency with identity management platforms such as Okta, Azure AD, Google Workspace, Rippling, or similar
• Hands-on experience with MFA, SSO, lifecycle management, VPNs, endpoint security, and access control systems
• Familiarity with device management tools such as Jamf, Intune, Kandji, Mosyle, or similar
• Knowledge of collaboration and business productivity tools such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, Confluence, AI productivity tools, or ticketing systems
• Solid understanding of networking principles, including TCP/IP, DNS, DHCP, VPNs, firewalls, and secure connectivity
• Strong working knowledge of macOS, Windows, and Linux environments
• Ability to troubleshoot complex technical issues across systems, SaaS platforms, devices, networks, and identity layers
• Excellent communication and interpersonal skills, with the ability to guide and support both technical and non-technical users
• Strong problem-solving abilities, attention to detail, and ownership mindset
• Demonstrated bias for action and urgency, especially in critical situations requiring immediate response
• Ability to prioritize and respond to support requests efficiently while improving the systems and processes that generate them

Desirable

• As Senior Enterprise IT Engineer, you will own the design, automation, management, and support of Imprint’s core IT infrastructure and employee technology services. This role is critical to maintaining our security posture, scaling internal operations, and building reliable systems that enable employees to work efficiently across a distributed organization
• You will partner closely with Security, Engineering, People, Finance, Legal, and business teams to understand pain points, gather requirements, and design scalable IT systems, identity and access controls, device management workflows, software administration processes, and automations
• As Imprint becomes an AI-native company, you will help define and build the IT systems, workflows, automations, and AI-enabled solutions that support this vision
• What Success Looks Like in the First 90 Days
• Established clear ownership of identity and access management systems, including SSO, MFA, user provisioning, de-provisioning, and access reviews
• Assessed access controls, device compliance, and key IT workflows, with remediation and automation opportunities identified
• Engaged with key stakeholders to understand pain points, collect requirements, and prioritize systems, automation, or AI-enabled improvements
• Designed and delivered at least three meaningful IT automation or systems improvement that reduces manual work, improves reliability, or strengthens security
• Identified opportunities to leverage AI to improve IT service delivery, employee productivity, support workflows, or operational reporting
• Improved device management, software deployment, or access management workflows to reduce friction for end users
• Developed clear documentation for key systems, automations, integrations, AI-enabled workflows, and operational processes
• Demonstrated urgency and bias for action in resolving critical issues, especially account lockouts, access emergencies, device issues, and business-impacting IT incidents
• Engage with stakeholders across the business to understand pain points, gather requirements, and design IT systems and workflows that meet operational needs
• Design, build, and maintain scalable IT systems, workflows, automations, and AI-enabled solutions that improve efficiency, reliability, security, and employee experience
• Develop scripts, integrations, internal tools, and AI-assisted workflows to automate repetitive IT processes such as onboarding, off-boarding, access provisioning, device compliance checks, software deployment, and reporting
• Build and maintain integrations between enterprise SaaS platforms, identity providers, device management tools, ticketing systems, collaboration platforms, AI tools, and security tools
• Use APIs, scripting, automation platforms, and AI capabilities to reduce manual work and improve consistency across IT operations
• Partner with Engineering and Security teams to design secure, maintainable solutions that align with company architecture and compliance requirements
• Evaluate new tools and technologies, including AI-enabled solutions, to improve IT service delivery and employee productivity
• Manage, configure, and monitor identity and access management tools, including SSO, MFA, lifecycle management, and role-based access controls
• Design and automate user provisioning, de-provisioning, group management, and access request workflows
• Explore AI-enabled approaches to streamline access reviews, anomaly detection, documentation, and operational reporting
• Implement and enforce the principle of least privilege for all user accounts and resources
• Lead periodic access reviews and take corrective actions based on findings
• Partner with Security and business system owners to ensure access controls are scalable, auditable, and compliant
• Oversee the deployment, maintenance, hardening, and troubleshooting of device management platforms
• Design and improve device lifecycle workflows, including procurement, enrollment, configuration, patching, compliance monitoring, and retirement
• Ensure all devices are hardened according to security best practices and organizational policies
• Automate device management tasks where possible, including compliance checks, software installation, configuration enforcement, and reporting
• Leverage AI-enabled tools where appropriate to improve troubleshooting, device insights, support workflows, and operational efficiency
• Manage patching and updates while coordinating with end users to minimize downtime
• Administer, configure, and maintain enterprise software platforms used across the company
• Deploy, update, troubleshoot, and automate software applications for end users
• Design scalable workflows for software access, licensing, renewals, approvals, and lifecycle management
• Partner with stakeholders to understand business needs and translate them into software administration, integration, automation, or AI-enabled workflow requirements
• Support IT planning, budgeting, cost forecasting, and cost optimization across SaaS platforms, licenses, devices, and IT services
• Monitor platform health, usage, permissions, license utilization, and configuration drift across key business applications
• Work closely with vendors and internal teams to resolve issues in a timely manner
• Administer and support email systems, ticketing platforms, knowledge bases, chat tools, AI productivity tools, and other collaboration platforms
• Build automations and AI-enabled workflows that improve employee productivity and reduce support burden
• Monitor usage and performance, ensuring high availability and a positive user experience
• Develop user training materials and deliver training sessions to drive adoption and best practices
• Partner with business teams to identify opportunities for AI, automation, and workflow improvements
• Provide technical support for hardware, software, identity, and access issues for remote employees across multiple time zones
• Serve as an escalation point for complex IT issues requiring systems-level troubleshooting, automation, or AI-assisted analysis
• Coordinate with cross-functional teams to resolve incidents and root causes
• Maintain an accurate inventory of IT assets and manage lifecycle processes
• Improve support processes through documentation, automation, self-service, AI-assisted workflows, and better tooling
• Track and report on operational metrics, SLAs, recurring issues, costs, and opportunities for improvement
• Continuously evaluate and implement security enhancements across end-user devices, SaaS applications, identity systems, AI tools, and IT infrastructure
• Conduct regular audits and reviews to ensure compliance with internal policies and external regulatory requirements
• Collaborate with the Information Security team to align device, identity, software, automation, and AI-enabled controls with broader security initiatives
• Support evidence collection and control operation for audits, certifications, and regulatory requirements
• Design systems, automations, and AI-enabled workflows with security, privacy and logging in mind
• Identify risks in IT systems and workflows and drive remediation through technical solutions