Technical Account Manager, Teleport
$151.2-241k
OTE
+ Equity
Identity-native infrastructure access
Open for applications
Identity-native infrastructure access
101-200 employees
Open for applications
$151.2-241k
OTE
+ Equity
101-200 employees
Company mission
To make trusted computing simple, giving engineers freedom to move and freedom to build a better future.
Role
Who you are
- 6+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
- Linux administration skills
- Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
- A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
- Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
- Outstanding soft skills, excellent verbal and written communication skills
- Project management experience and the ability to handle multiple clients simultaneously
- Strong organizational skills
What the job involves
- As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle
- The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions
- A TAM is a member of our Professional Services team, who is focused on driving maximum adoption, delivering new solutions, and providing account management for customers who have purchased our software product, Teleport
- Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications
- You will work directly with an assigned customer base throughout their Teleport journey to provide client relationship management, technical expertise, project management, issue resolution, and expansion discovery
- You will collaborate with internal teams including Product, Sales, Engineering, and Support to deliver integrated solutions and drive customer satisfaction
- As our company grows, and we launch new offerings, the requirements of this position may shift
- You should be comfortable with change and have an interest in continually learning and advancing your skillset
- Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
- Document the customer's business goals and challenges to align Teleport to provide the most value possible
- Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions
- Provide technical guidance and support to assigned clients, supplementing our traditional support offering
- Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner
- Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed
- Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
- Collaborate with Sales and Product to provide valuable feedback for product improvement
- Support our broader Teleport customer base seeking new solutions and best practice recommendations
Our take
For the millions of companies that have complex layers of tech, Teleport offers a single sign-on bringing discovery and instant access to these layers. This means freedom from having to hop between VPNs and multiple access points while handling shared secrets and sensitive data.
This enables engineers to quickly access any computing resource anywhere on the planet, bringing a unification of access to SSH servers, Kubernetes clusters, and web applications across all environments. It's a smart move because complexity and security go hand in hand - slow engineers leave companies open to poor safety standards.
Trusted by organisations like Airtable, Samsung, and Auth0, Teleport is the unified access plane of choice among many leading companies. It continues to update the platform with new features, such as adding a string of improvements to deal with the security challenges arising from remote work environments. Teleport has also raised significant funding that is supporting the expansion of the team and enhancing its product development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Company benefits
- Remote-first culture
- Headquarters in Oakland, California
- Medical & dental
- PTO
- 401K matching
- $4,800 yearly wellness benefit to use on anything that will keep you happy and productive
- Every Teleport employee receives equity and has a stake in the success of the company
Company HQ
Downtown, Oakland, CA
Leadership
Ev Kontsevoy
(CEO)Before co-founding Teleport, Ev was the Director of Product and Strategy at Rackspace Hosting, specialising in multi-cloud solutions, and Lead Engineer for GE Security. They also co-founded Mailgun, Inc, which raised $1.2 MM from YCombinator.
Taylor Wakefield
(COO)Before co-founding Teleport, Taylor was a Director at Rackspace Hosting and was co-founder of Mailgun. They also co-founded Profista, Inc, a software company providing business management solutions, and was a Managing Director for Bear Stearns.
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