Customer Care Advocate, Pie Insurance
Workers' Compensation
$19.25 - $23 USD per hour + Equity
Small business insurance
Be an early applicant
Small business insurance
201-500 employees
Be an early applicant
$19.25 - $23 USD per hour + Equity
201-500 employees
Company mission
To make insurance less expensive, simpler, and more transparent for small business owners.
Role
Who you are
- A high school diploma or GED is required
- Some post secondary education, such as college coursework/certification/training is preferred
- 1+ years experience in Customer Service or a Call Center is required
- 1+ years of experience in Workers’ Comp and Comm Auto is preferred
- Experience working with some of the following systems: G-Suite Tools, Salesforce, and Slack is desired
- Advanced customer service skills to deliver the best experience for all customers, both internal and external
- Skillfully manage multiple systems, platforms, and tasks
- Self-organized and able to ensure that things are taken care of for our policyholders and for Pie
- Ability to collaborate and work well in a team environment
- Adept in calmly defusing difficult situations
- Ability to take a frustrated and unhappy policyholder or partner interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building
- Proficient communication skills to build strong and lasting relationships
What the job involves
- The Customer Care Advocate is a key role for the Pie Claims team
- In this role you will be responsible for handling intake and inquiry telephone calls for both our Workers' Compensation and Commercial Auto lines of business
- The Customer Care Advocate will be the first point of contact for our customers, resolve customer issues and concerns, and deliver industry leading customer service
- Handles intake and inquiry calls effectively with customers and cross-functional partners to provide excellent customer service
- Maintains SLA’s set by Claims Operations team in a consistent and efficient manner
- Works as a team member to handle: First Notice of Loss calls for Workers' Compensation and Commercial Auto lines of business, customer questions, claim documentation and follow-up communication
- In addition, may assist the Shared Services team with claims clerical work on an ad hoc basis
- Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors
- Applies Workers' Compensation and Commercial Auto training and knowledge to intake and inquiry questions, handling concerns and working through production tasks
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the customer’s needs and advocates for the customer and their perspective
- Support the on-boarding and training of Pie’s newest hires and teams, including process training, feedback and assisting in building out resource and training material
Our take
Historically, it’s been extremely cumbersome to qualify, onboard and manage workers’ comp insurance, particularly for America’s small businesses which haven’t been prioritized by larger carriers. That’s left small businesses often stranded with expensive and low-quality coverage.
Pie Insurance is changing all that though its technology-first model. Using data and analytics to better comprehend risk and speed up the decision making process, it reduces the time to make an underwriting decision to a few minutes. Facing only legacy competition in an industry ripe for disruption, Pie Insurance has enjoyed rapid growth and received significant investment funding from backers in the InsurTech space.
Having recently acquired a nationally licensed insurance company, Pie Insurance is now able to directly issue its own policies nation-wide. Currently available in 38 states, it will be aiming to expand its operations into the remaining states and territories to provide insurance to small businesses across the entire USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$315m
SERIES D
Mar 2021
$118m
SERIES C
Total funding: $620.3m
Company benefits
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO, including paid sick leave
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
- Parental leave
- Caregiver leave
- HSA and Health FSA
- Dependent Care FSA
- Pet insurance
Company values
- Integrity | Do the right thing when no one is watching and treat everyone with respect
- Ownership | Put the best interest of the company first and get things done with urgency
- Simplicity | “Make everything as simple as possible, but not simpler.” -Albert Einstein
- Service | Take care of our customers always; if it serves small business, it serves Pie
Company HQ
Connecticut Ave/ K Street, Washington, DC
Articles
Leadership
Dax Craig
(President)MD of 11x Holdings which invests in commercial and residential real estate. Also Co-founded Valen Analytics, data and analytics provider for property and casualty insurance.
John Swigart
(CEO)Previously CMO for RapidFinance. Also worked as CMO for Esurance, starting off as VP of Finance in 2000.
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