Customer Support & Technical Services Specialist, Frontify
$77.5-91k
Brand management platform
Job no longer available
Brand management platform
201-500 employees
Job no longer available
$77.5-91k
201-500 employees
Company mission
To create a home where all brands can thrive.
Role
Who you are
- You have at least 5+ years of experience as a support specialist or in a technical support role in the SaaS world
- You take initiative and love investigating and solving problems to answer questions
- You have general technical know-how and an affinity for learning new software
- You don’t have to be a developer but having dabbled in HTML, CSS, SQL, and maybe some other languages would be a big plus
- You’ve demonstrated outstanding analytical and problem-solving expertise - You think outside the box and use all resources available to you, both internal and external when faced with a new problem
- You’re a product expert and a problem solver – be it troubleshooting someone's connection issues or reproducing a bug they experienced/reported
- You thrive in a high-volume Technical Support team - You work well under pressure and are capable of multitasking to meet customer demands and expectations
- You offer hands-on general customer support via Intercom chat and email as well as internal support via Slack
- You know a thing or two about databases
- You have experience in Supporting API and Marketplace products is a big plus
- You speak English fluently
What the job involves
- This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success
- Together, they combine their skills to support our customers to bring their brand to the next level
- When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing
- This is not basic customer support. You are a true product expert who’s technically savvy and an essential resource for your colleagues and customers – we’re key players in everything Frontify does
- You’ll improve our processes and product through various measures, such as transmitting customer feedback, managing data migrations, setting up custom domains, SSOs, suggesting efficiency improvements, and more
Application process
- 1) Send us your CV and answer some questions: You’ll hear back from us with updates on your application
- 2) Virtual call with the Recruiter: You'll meet the Talent team to discuss Frontify, the role, and you – your passions, your skills, you
- 3) Virtually meet the team: You'll meet your new team over a few calls. You'll discuss the role, showcase your skills through your answers or a case study (or both), and get a feel for the brand-new journey that's awaiting you
- 4) Join us: If all goes well, you'll join Frontify's journey soon
Our take
Global brands are experiencing exponential demand for more content across increasingly automated channels. Meanwhile, research has shown that employees spend about 16% of their time searching for information and assets they need, but are finding them only 56% of the time.
Frontify was created to be a central hub for companies, serving as a brand management portal that includes dynamic, modularised design systems. Here, employees can find brand assets that can be edited, maintained and shared with others across the company and beyond.
The company has invested in its international growth and product development, doubling down on its unique combination of a full-suite service and high UX standards. It has also expanded its executive team and acquired real-time image and video processing service TwicPics to support continued scaling.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2021
$50m
SERIES C
Jan 2020
$22.3m
SERIES B
Total funding: $80.6m
Company benefits
- Flexible working hours
- Stock options & company success bonus
- Collaborative, social places to bring people together in-person & virtually
- Work from anywhere
- Paid parental leave
- Extensive healthcare plans
Company HQ
St. Gallen, SG
Leadership
Roger Dudler
(CEO & Founder)Previously a Senior Software Engineer at Namics in Switzerland. Also worked as a Developer for over a decade at various technology companies before founding Frontify.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Frontify