Director of Global Account Management, SevenRooms
Hospitality guest experience platform
Job no longer available
Hospitality guest experience platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 8+ years of experience in account management, sales, or customer success, with at least 3 years in a leadership role managing global teams
- Proven track record in driving revenue growth through renewals, upselling, and expansion within a SaaS or technology company
- Strong leadership skills with experience managing and developing high-performing, globally distributed teams
- Exceptional relationship-building and stakeholder management skills, with the ability to influence and engage executive-level clients
- Data-driven mindset with strong analytical skills to assess performance, identify trends, and drive strategic decisions
- Excellent communication and presentation skills, with the ability to articulate complex solutions to both internal teams and external clients
- Experience working in the hospitality or marketing technology sector is a plus
- Ability to thrive in a fast-paced, dynamic environment and adapt strategies to evolving business needs
What the job involves
- As the Director of Global Account Management at SevenRooms, you will lead and manage a team of Account Managers across multiple regions, driving the strategy and execution of our global account management efforts
- You will be responsible for ensuring that our existing clients receive exceptional service, achieve their business goals, and maximize the value of their partnership with SevenRooms
- This role is instrumental in scaling our account management function, optimizing team performance, and driving revenue growth through renewals, upsells, and expansion opportunities
- The SevenRooms SMB Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe
- SevenRooms Account Managers are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution
- We are disrupting the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations
- A group of go-getters, we are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses
- Leadership & Strategy: Develop and implement a global account management strategy to drive customer retention, revenue expansion, and overall client satisfaction
- Team Management: Lead, mentor, and develop a team of Account Managers across different regions, ensuring alignment with company goals and best practices
- Revenue Growth: Drive revenue expansion through renewals, upsells, cross-sells, and expansion opportunities, ensuring targets and quotas are met or exceeded
- Client Engagement: Cultivate and maintain strong relationships with key clients, acting as an executive sponsor and trusted advisor to reinforce the value of SevenRooms
- Operational Excellence: Establish and optimize account management processes, playbooks, and metrics to enhance efficiency, performance, and scalability across global markets
- Cross-Functional Collaboration: Work closely with Sales, Customer Success, Product, and Marketing teams to ensure seamless communication, alignment on customer needs, and delivery of world-class service
- Performance Tracking: Monitor key performance indicators (KPIs), analyze trends, and provide insights to drive continuous improvements in customer engagement and revenue growth
- Global Expansion Support: Support SevenRooms’ international growth strategy by tailoring account management approaches to different markets and customer segments
Salary benchmarks
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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