Senior Software Development Engineer, Amazon

• 8+ years of experience as a mentor, tech lead or leading an engineering team
• 8+ years of experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
• 8+ years of experience in professional, non-internship software development
• 8+ years of experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

Desirable

• Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions?
• Join Amazon Customer Service (CS) technology organization as a Software Development Engineer on our platform level horizontal services engineering team
• We develop and maintain search and retrieval capabilities across Global Content Store (GCS) and other diverse set of contents
• Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results
• We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally
• If you're passionate about developing innovative solutions, designing highly distributed systems that scale and build for the future, this is the opportunity for you
• You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs
• Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping the call center realm
• Solve complex problems by applying appropriate technologies and best practices
• Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions
• Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies
• Provide technical guidance, advise on the team's direction, and offer feedback on designs
• Create prototypes to assist in decision-making processes
• Foster cross-team collaboration by working closely with partner teams across the organization
• Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings
• We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience