Deal Desk Manager, Nooks
$135-165k
+ Equity
More information about location
3+ days a week in office
AI-powered parallel dialer & virtual salesfloor
Be an early applicant
AI-powered parallel dialer & virtual salesfloor
201-500 employees
Be an early applicant
$135-165k
+ Equity
More information about location
3+ days a week in office
201-500 employees
Company mission
To automate this grunt work so salespeople can focus on the human parts of the job.
Role
Who you are
- This role is ideal for someone with a strong Deal Desk or RevOps background in SaaS who is comfortable shaping both strategy and execution in a high-growth, high-ownership environment
- 4+ years of relevant experience in Deal Desk, Revenue Operations, or commercial operations in a B2B SaaS environment
- Hands‑on experience managing quote, order form, and contract workflows (new business and expansion)
- Strong proficiency with CRM and spreadsheets (HubSpot or Salesforce; Excel/Sheets); experience with CPQ, CLM, or billing tools is a plus
- High bar for accuracy and detail; you are known for clean contracts, reliable data, and clear documentation
- Ability to operate in a fast‑moving environment, triage inbound requests, and balance urgent tickets with longer‑term projects
- Strong commercial intuition: you understand SaaS economics, discounting, and standard commercial terms, and can spot edge cases quickly
- Empathy for reps and a service mindset, coupled with the backbone to uphold guardrails and say no when needed
- Excellent communication and collaboration skills; you are comfortable working directly with Sales, CS, Legal, and Finance leaders
- Comfort building and improving processes from 0 to 1 and 1 to N in a scaling company
What the job involves
- The Deal Desk Manager is a mid-senior individual contributor role that owns our quote-to-sign process and helps reps close clean, scalable deals. This role sits within Revenue Operations and is a key partner to Sales, Customer Success, Legal, and Finance
- You will run the day‑to‑day operations of our deal desk, support complex deal structures, and drive clarity and rigor in how we price, structure, approve, and contract revenue
- You’ll combine strong commercial judgment with process and systems thinking to make deals faster, less risky, and easier to manage downstream
- You will report to the Vice President of Revenue Operations and work closely with Sales, Customer Success, Legal, Finance, and Product Marketing
- Own and evolve our quote‑to‑sign / deal approval processes across new business, expansions, and renewals
- Run the day‑to‑day deal desk: validate pricing and structure, generate/QA order forms, manage and coordinate signature workflows, and resolve issues quickly
- Support contract review and negotiation for commercial and operational terms, partnering closely with Legal on non‑standard language
- Serve as a trusted advisor to Sales and CS reps on how to structure deals that balance customer needs, Nooks’ economics, and operational simplicity
- Enforce and refine approval matrices for pricing, discounts, packaging, and non‑standard terms; ensure approvals are documented and auditable
- Partner with Product Marketing, Finance, and RevOps to launch new products, price books, and packaging into our GTM systems and processes
- Ensure Sales and CS teams operate within clear rules of engagement and set accurate expectations with customers on commercials and delivery
- Be the expert on our end‑to‑end revenue process from quote through handoff to Finance/CS; proactively flag issues and upstream fixes
- Engage directly with customers when needed to unblock or accelerate deals
- Maintain high data quality: ensure order form and contract data are accurate and synced across HubSpot, CPQ (Dealhub), billing, and any future CLM
- Lead ongoing and month‑end audit / quality checks on deals to support accurate reporting and revenue recognition
- Track, analyze, and publish deal and pricing insights (e.g., discounting trends, cycle time, exception rates) to inform GTM and pricing strategy
- Lead and/or contribute to cross‑functional projects to mature our commercial infrastructure, such as:
- Optimizing CPQ and e‑signature workflows
- Evaluating and rolling out a CLM solution
- Rebooting our cross‑functional deal approval and exceptions process
- Centralizing and simplifying templates, playbooks, and clause libraries in partnership with Legal
- Manage customer vendor setup requirements, including business information submissions, banking details, and vendor registrations needed to onboard Nooks into customer procurement systems
- Coordinate inbound infosec questionnaire requests, triaging and assigning to appropriate internal stakeholders and tracking through to completion
Our take
For many businesses, the rise in hybrid and remote working has lessened team building and collaboration within their teams. Nooks was founded in 2020, initially as a virtual space for sales teams to collaborate and work in real-time, and to feel like they're working in the same room as their colleagues.
Nooks evolved from that social workflow premise and developed an AI dialer to automate manual tasks for sales teams. It also has a "Call Analytics" tool for sales teams to transcribe, analyse and improve upon their calls. Meanwhile, its virtual salesfloor still makes collaborating, team building and training easier for virtual teams.
While Nooks is up against large workflow management platforms such as Slack, its tight focus on sales teams lets it stand out. This speciality has led to several rounds of funding for Nooks, two of which came in 2024 off the back of massive momentum and growth for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$43m
SERIES B
Apr 2024
$22m
SERIES A
Total funding: $70m
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Rohan Suri
(Co-Founder & Sales Leader)Previously a Software Engineering Intern at Forethought, and ML Engineer Intern at Cerebras Systems. Was also a Machine Learning Researcher at Stanford Artificial Intelligence Laboratory and a Cybersecurity Intern at Visa.
Nikhil Cheerla
(Co-Founder & CTO)Previously an ML Engineer at Tesla. Was also a Vision Lab Research Intern at Stanford University, and Engineering Intern at Lyft and Quora.
Dan L
(Co-Founder & CEO)Previously a Machine Learning Engineer at Scale AI. Worked in Quantitative Strategies at IEX Group and ML Research at Cerebras Systems.
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