Technical Customer Success Manager, Adverity
+ Internal shares program
1-2 days a week in office
Centralized data management for the modern marketer
Be an early applicant
Centralized data management for the modern marketer
201-500 employees
Be an early applicant
+ Internal shares program
1-2 days a week in office
201-500 employees
Company mission
To make complex tasks simple, actionable, and accessible for all organizations across the globe, empowering them to transform their data into true value.
Role
Who you are
- 2-4 years of relevant work experience - preferably in a SaaS company in a similar role (customer success, implementation etc.) or in a Media agency
- Experience working with Enterprise accounts. Experience in Digital Marketing is a big plus
- Experience in a scale-up environment where we move quickly and wear many hats in a dynamic environment
- Completed Bachelor Degree in an field
- Strong IT affinity as well as an analytical and problem-solving mindset
- A client-oriented personality, team player and an empathetic, positive attitude with a desire to help our customers to reach their goals
- Excellent organisational and communication skills, with strong time management and the ability to prioritise effectively
What the job involves
- We are looking for an experienced Technical Customer Success Manager to join our Professional Services team
- In this role, you'll have the opportunity to engage directly with key customers, ensuring they receive the highest level of consulting and expertise tailored to their technical needs
- Your contributions will be vital in driving customer satisfaction and success, playing a key role in fostering long-term relationships while assisting our clients in maximising the value of our product
- Serve as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve
- Lead the scoping and delivery of client-specific requirements, demo tailored solutions, and provide hands-on training or technical implementation of our solution to ensure successful platform adoption
- Take a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Be our role model in emphasising a shift towards customer success and growth, particularly for our Enterprise accounts
- Partner with customers on both short- and long-term initiatives, and support our Account Management team in identifying and executing upsell opportunities
- Guide customer escalations both within our team and with external partners
Salary benchmarks
Our take
Data analysis has become a staple of today’s business landscape, offering actionable insights into optimising business operations and marketing campaigns. However, the success of such analysis depends on the integrity, quality and collaborative potential of datasets, a goal that can be difficult to achieve without the proper data infrastructure.
Adverity provides a data integration and marketing analytics platform, offering an end-to-end toolkit for collecting, connecting, enriching, transforming, and transferring marketing data. In addition to these data enrichment and QA tools, the platform integrates seamlessly with external data visualisation tools to maximise the usability of the resulting analytics.
Whilst many startups have deployed data integration tools over the last decade, Adverity has recognised that a more holistic approach to data quality is required, and have designed with integration in mind from the start. The company is well-funded, and has most recently focussed on developing and launching AI capabilities such as a Data Transformation Assistant and natural language data analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2021
$120m
SERIES D
Apr 2020
$30m
SERIES C
Total funding: $167.8m
Company benefits
- Personal development and training opportunities
- Home office subsidy supporting you to work comfortably at home
- Regular team events, as well as annual company trips
- Well-stocked kitchens that cater to all dietary needs
- Generous vacation & time off benefits
- Health insurance benefits including Dental & Vision
- Pension matching schemes
- Child care & parental leave benefits
- Lunch allowance for our in-house restaurant
Company HQ
Innere Stadt, Vienna, Vienna
Leadership
Alexander Igelsböck
(Co-Founder & CEO)Experience as Director and Vice President of VeriSign from 2006 to 2009. Co-founder of aaa (all about apps) and Ciuvo.
Martin Brunthaler
(Co-Founder & CTO)Experience as Director of Engineering for VeriSign from 2006 to 2009. CEO and Co-founder of Ciuvo from 2011 to 2014.
Harriet joined Adverity in 2019 as a VP of Marketing & Growth, became CMOP in 2021 and COO in 2024. Prior to this, they spent nearly 4 years at AMido as a Senior Marketing and Communications Manager and Marketing Director.
They joined Adverity in 2017 as a Sales Manager and has since worked in a number of roles, becoming CRO in 2023. Previously, they spent 2 years at Meltwater as a Sales Consultant.
Maxime Raoul
(CFO)They joined Adverity in 2021 as a VP of Finance and Controlling and became CFO in 2022. Prior to this, they spent almost 6 years at Emarsys as the Head of Business Controlling and as the VP of Finance.
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