Senior Account Manager, 86 Repairs
$105-120.8k
+ uncapped variable compensation, and equity. Compensation is tied to Chicago market data, regardless of where you live
Maintenance management platform for restaurants
Open for applications
Maintenance management platform for restaurants
21-100 employees
Open for applications
$105-120.8k
+ uncapped variable compensation, and equity. Compensation is tied to Chicago market data, regardless of where you live
21-100 employees
Company mission
On a mission to take repairs off a restaurant's plate so they can focus on their business and serving guests.
Role
Who you are
- Have worked with enterprise level clients
- Understand our customer's challenges and resonate with restaurant operator's needs
- Have a consultative and customer-centric mindset
- Cultivate and grow high-level relationships with existing customers
- Relies on data to help customers make better operational decisions
- Comfortable having tough conversations with customers
- Are focused on retention and growth of the customer
- Are self-motivated, organized, and determined to overcome roadblocks
- Gives advice to peers on difficult situations with other customers
- Have a successful track record of selling/operating in the restaurant or technology industry
- Consistently go beyond the call of duty, and demonstrate the ability to think strategically and challenge the status quo
- Thrive in an entrepreneurial environment that absorbs rapid change and disruption
- Have worked in and/or are comfortable in a remote working environment
- 5+ years experience successfully managing accounts, with a track record of capturing pricing increases and exceeding retention quotas
- 5-7 year(s) experience with a bookings quota (new business or cross-sell/up-sell are both fine)
- 7+ years of work experience (the weirder your jobs, the better)
- A background in restaurants, whether in front of house or back of house
What the job involves
- We’re a fast-growing tech startup, and we're looking a seasoned account manager to grow customer relationships with key and enterprise level accounts
- This role will be comfortable talking with all personas of a customer's organization from front line worker all the way up to the CFO and CEO
- You'll be communicating directly with our customers and delivering key insights, supporting their growth and scalability, and managing renewals, retention and a growth quota
- Being successful in this role requires you to understand our customers’ needs, and connect those to our offering in an authentic way
- You will ultimately be responsible for customer retention, new customer onboarding, and cross-sell/up-sell to existing customers
Application process
- We ask every candidate to go through the same interview process to ensure that we are evaluating folks equitably. Our interview process is designed to provide you with a strong perspective on the company and our team, and that process typically includes:
- Phone Chat: 30-minutes
- Zoom Video Meeting: 45-minutes
- Peer Panel: 45-minutes
- Mock Pitch: 60 minutes
Our take
Managing maintenance and repairs is an expensive and time-consuming challenge for many restaurants. 86 Repairs solves this problem by leveraging data analytics to create preventative maintenance plans for restaurant managers.
86 Repairs automates restaurants' end-to-end repair and maintenance processes, and improves their back-of-house operations. The solution allows restaurant managers to avoid slow and costly repairs, saving valuable time and money. The company now serves a number of high-profile customers, including McDonald's and Jimmy John's, which is testament to the value their services bring to multi-location hospitality brands.
A recent influx of funding has allowed 86 Repairs to invest in product innovation and marketing. This will enable the company to scale considerably, and to reach a wider range of hospitality clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$15.2m
SERIES A
Jul 2021
$5.3m
SEED
Total funding: $24m
Company benefits
- Equity in a high growth VC-backed startup
- Competitive base salary
- Excellent health, dental, vision, disability, and life insurance plans
- Flex spending account for family and child care
- 401(k) plan with matching
- Unlimited PTO (we mean it and require you to take time off)
- Paid parental, sick leave, and bereavement policy
- Remote-first team with employees across 10 states and 3 time zones
- Choose Apple or PC equipment
- "Check Please" - quarterly stipend to spend at our customers' restaurants
- Bi-weekly virtual happy hours that don't suck
- A treasure trove of custom Slack emojis
- A transparent culture that values autonomy, trust, and personal development
Company values
- Intentionality: It’s one thing to get something done - it’s another to do it with intention. To the best of our ability, our work is thoughtful, designed, planned. Our answer is one of responsiveness, not reactiveness. We create frameworks that provide us with meaningful data, to help us make decisions from a place of calm, instead of a place of chaos.
- Accountability: We believe in autonomy. Your work is yours to own. You’re empowered to own it. While you own it, give a shit. Follow through on what you commit to do. Say what you mean, mean what you say. And while you’re doing it - take pride in it. Invest your energy in your commitments. Own the success when things go well. Blame no one when things go wrong.
- Personal Development: Growth is a mindset that captures how we think about the company we're building, the work we're doing, and the people we're becoming. We cheerlead everyone to expand and flourish at their own pace, as we transform into versions of ourselves we're proud to know. As we learn, we share, encouraging the growth cycle.
- Positivity: It really is all about attitude. We choose to pick a positive one because it sure as hell beats the alternative. To us, positivity means generosity, celebration, gratitude, humility, and humor. Positivity means extending praise, having fun, and not taking ourselves too seriously.
- Experience: What we observe, encounter, and undergo matters. It matters for our customers, our partners, and ourselves. It matters because we crave meaning, and want our interactions to be as human as we are. To be as inspired as we are. Ask yourself: what would happen if every interaction you had was an experience?
- Adventure: Do you enjoy the journey? Around here, we view change as exciting, not threatening. Change gives us the chance to grow, explore our curiosities, and push us to embrace the unknown. We’re okay with the unknown because we’re not seeking a destination. We are seeking adventure, and the spirit and sense of it course through everything we do.
- Relationships: We’re the company we keep. We cherish relationships that are healthy, resilient, and real. We invest in the right ones, and not at all costs. A right relationship is bilateral, supportive, empathetic, and lasting. To build stronger and deeper relationships, we’ll take a walk in someone else’s shoes, and hand them ours for size.
Company HQ
Millennium Park, Chicago, IL
Articles
Leadership
Daniel Estrada
(CEO)Was Director of Portfolio Management at Spectrum Health, and Head of Healthcare (Europe) at EPAM Systems.
Joe Gallagher
(Product Management)Previously worked as Manager of .Com Multichannel at The Home Depot. Was Food Equipment Director at Oliver Packaging and Equipment Company.
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