Desktop Systems Specialist, Smartsheet
Dynamic workspace platform for collaboration
Be an early applicant
Dynamic workspace platform for collaboration
1001+ employees
Be an early applicant
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- We're looking for a self-motivated, and service-oriented person who can make an immediate, positive impact
- Demonstrated commitment to providing exceptional customer service and support to all employees
- Desire to provide excellent, white glove customer service to all employees
- Ability to communicate clear and concise information to employees and executives of varying technology understanding
- Knowledge and understanding of MacOS & Windows, as used in a corporate environment
- Understanding and experience of Active Directory, group policy and the Windows security model
- Experience troubleshooting hardware: laptops, desktops and a variety of mobile devices
- Demonstrated ability to manage work schedules, project and task priorities with a strong attention to detail and autonomy
- Experience maintaining and administrating conference A/V systems (Cisco, Logitech, Zoom Rooms)
- Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers
- Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications
- Prefer an associate's degree in a related area and at least 4 years of experience in the field or in a related area
- Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM)
- A wide degree of creativity, latitude and autonomy
- Flexible schedule as this job requires extended support hours, occasional night, weekend and on-call work
What the job involves
- Smartsheet is looking for a Desktop Systems Specialist to join an already established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment
- You will also collaborate & help implement new IT services
- You will report to our Service Desk Manager based at our headquarters in Boston, MA, and will work from our London, UK office
- Act as the primary point of contact and IT site lead for IT-related matters in the London office, communicating with management and other departments
- Provide 2nd Tier support to investigate and resolve technical problems remotely and physically onsite across the Smartsheet London region
- Conducts training programs designed to educate an organization's computer users about basic and specialized applications, leads new starter onboarding
- Monitor & Maintain the request queue, SLA’s and provide direct support to users regarding their issues or escalate as needed
- Provide daily technical support to employees for internal desktop systems software and hardware
- Deploy, configure, and troubleshoot end-user computing devices, including desktops, workstations, and laptops
- Maintain passwords, data integrity and file system security for the desktop environment
- Communicate technical information to all kinds of personnel with varying understanding of technology
- Lead IT New Hire Onboarding sessions on-site or virtually
- Recommend hardware and software solutions, including new acquisitions and upgrades
- May participate in development of information technology and infrastructure projects
- Review, submit & correct existing documentation for areas of improvement and to allow greater first call resolution
- Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation
- Maintain IT department Inventory & Supplies - Organize supplies, purchase and recommend improvements to existing IT infrastructure
- Have an understanding of Asset Management fundamentals
- Responsible for onsite hardware asset management across London & EMEA offices
- Other tasks as assigned
Salary benchmarks
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$61m
SERIES F
May 2014
$35m
SERIES E
Total funding: $128.4m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- Monthly contributions toward your pension
- Mployer-paid Private Medical and Dental, additional cost for family members
Company HQ
West Bellevue, Bellevue, WA
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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