Staff Program Manager, Airbnb

• A successful Staff Program Manager in BizTech Global Operations will have extensive experience with various corporate technologies and a proven track record in delivering operational services
• 9+ years of experience in Operations Program Management or similar roles
• They will possess strong business analysis skills and a deep understanding of service delivery management, focusing on operational excellence
• They excel in gathering and implementing project requirements, demonstrating the ability to understand stakeholders' critical needs and priorities, manage budgets, and develop strategic plans
• They are adept at creating requests for proposals, statements of work for vendors, and managing expectations while holding accountability
• They have knowledge of infrastructure, networks, systems, applications, automation, ticketing systems, Data visualization, infrastructure as code, configuration management, and continuous delivery technology processes
• They will have experience working across time zones and managing global teams

Desirable

• The Global Operations team within BizTech manages production services in the corporate environment
• As a Staff Program Manager on this team, you will be responsible for programs that ensure the success of Operation Services
• You will work closely with other Operations team members and BizTech engineering teams to develop programs that facilitate a smooth and successful transition of services for Operations to support
• This role requires expertise in infrastructure operations, strategic sourcing, vendor management, and process improvements
• As a Staff Program Manager, you will be pivotal in shaping the operations service strategy to ensure the success of Global Operations and BizTech
• You will collaborate with stakeholders to identify and implement Shift Left opportunities, create training programs, and report on performance metrics and insights
• Your role includes providing feedback on service performance and recommending improvements for technology-supported processes
• BizTech Global Operations supports all BizTech teams, succeeding only when they do
• We are versatile generalists and deep experts in Operations, leveraging metrics and reporting to drive efficiency and effectiveness through technology automation and processes
• Identify and understand the needs of stakeholders and the technology utilized by the company
• Execute operations projects and programs, leveraging an understanding of the underlying technology to assist the team in planning
• Create data-driven plans to monitor performance and provide insights on operational opportunities across the organization
• Develop and maintain strategic plans, roadmaps, operational readiness plans, and regular status updates to help the Operations teams scale and support a rapidly expanding service scope
• Continuously improve acknowledgment and resolution times to enhance the customer experience