Customer Success Lead, Cognassist
Plus EMI company share scheme
Cognitive learning tool
Open for applications
Cognitive learning tool
21-100 employees
Open for applications
Plus EMI company share scheme
21-100 employees
Company mission
To make sure no learner is left behind.
Role
Who you are
- Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role
- SaaS experience essential; EdTech background a plus
- Strong commercial acumen with proven success in renewals, upselling, and expansion
- Energetic, curious, and motivated by delivering customer impact and revenue growth
- Excellent communicator and influencer, comfortable with both frontline users and executives
- Organised, proactive, and resilient under pressure
- Skilled with CRM tools and Excel; confident using data to inform decisions
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities; and
- Strong verbal and written communication skills
- Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement
- Cognassist is a Disability Confident Committed employer, and we welcome your application even if you believe you do not meet all of the above criteria - your unique skills, and experiences are valued, and your contribution could be exactly what we need to grow together
What the job involves
- We’re looking for a high-energy, commercially minded Customer Success Lead to act as a senior individual contributor, driving measurable impact across our client base
- You’ll combine consultative customer partnerships with a sharp eye for growth opportunities — ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion
- This is a role for someone curious, proactive, and commercially driven — equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team
- Own revenue expansion and contribute directly to net revenue retention targets
- Build strong relationships with clients, understanding their goals, challenges, and success drivers
- Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions
- Shape account strategies that deliver impact for customers and revenue growth for Cognassist
- Forecast and track account metrics with accuracy, delivering against quarterly revenue goals
- Lead customer onboarding and activation, ensuring clients embed Cognassist effectively
- Deliver tailored enablement and training to drive adoption across teams and stakeholders
- Champion the benefits of cognitive profiling and learning strategies with senior client leaders
- Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance
- Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value
- Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation
- Convert customer success into advocacy: case studies, testimonials, and reference clients
- Engage executives and stakeholders to reinforce Cognassist’s strategic value
- Support timely renewals and negotiate agreements with commercial confidence
- Share knowledge, insights, and proven approaches with Customer Success peers
- Help strengthen team capability by modelling commercial curiosity and proactive customer engagement
Application process
- Eleanor Barker: Recruitment & People Manager – People
Our take
1 in 7 people in the UK are neurodiverse, and yet our educational institutions and (particularly) our workplaces are lagging when it comes to creating an environment which gets the best learning and work out of everyone. That’s where Cognassist comes in.
It’s 30 minute cognitive assessment is award-winning, and provides a personalised cognitive profile rather than a blanket definition. From this, it then provides training and expert led content to employers and educators.
The company has already partnered with over 150 UK Institutions, including high street chains like Holland & Barrett, as well as universities like London South Bank. It assessed over 160,000 individuals in its first few years, has raised good investment and achieved B Corp certification in 2023 - all suggesting a bright future for Cognassist.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2023
$5.4m
GROWTH EQUITY VC
Total funding: $5.4m
Company benefits
- EMI company share scheme, meaning you would own a percentage of shares, turning into significant monetary value in time
- Westfield Health Care plan
- Fully flexible working
- AIG Life insurance
- Excellent discounts/wider wallet
- 5% matched contribution pension scheme
- 25 days holiday + bank holidays (33 days)
- Paid wellbeing days, volunteer days, and study days
- Quarterly values awards
- Staff parties and events
- Modern homeworking tech kit
- Enhanced maternity & paternity pay
- Fully remote/homeworking options
Leadership
Chris Quickfall
(CEO)Former CEO of Invate, e-Quality Learning and Learning Labs UK, as well as working as Treasurer of the British Assistive Technology Association.
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