Customer Support Engineer, Tailscale

• 4+ years experience in a support role within a SaaS company
• 1+ years experience with network troubleshooting. You should know what NS lookup and IP tables are. Extensive experience with Tailscale is even better!
• Interpersonal communication skills and the ability to work effectively on a team
• Excellent written communication skills. Much of the role is via email and async slack conversations
• A strong desire to work with customers and partners in solving problems

• We’re seeking a new full-time Technical Support Engineer to join our growing team
• In this role, you will be responsible for providing technical support for individuals, teams, and companies using Tailscale
• You’ll be part of a growing team of engineers focused on delivering excellent support and proactively solving friction through partnering with our Sales, Product, and Engineering teams
• Become an expert in the use of the Tailscale product, including Access Control, Authentication, and Routing features
• Handle support requests from customers regarding issues occurring in their use of the product
• Work closely with Customer Success, Sales, and Engineering to help users successfully deploy the Tailscale product
• Collaborate with our Engineering team to debug and fix customer issues

• Flexible (and reasonable) working hours—work/life balance is exceptionally important to us
• Competitive compensation, stock options and 401(k) (for United States-based employees)
• Comprehensive medical/dental/vision benefits, and more
• 4 weeks of paid vacation (standard across the company) + 12 company holidays per year
• An allowance for equipment to help you personalize your workspace

Total funding: $275m

The internet is a global phenomenon, but often online activity is unprotected which leaves users vulnerable to hackers on public networks. Additionally certain sites are inaccessible or censored depending on the users location. Use of a VPN enables a secure connection through an encrypted virtual tunnel which also disguises IP addresses. Traditional VPN's tunnel all network traffic through a central gateway server which can affect reliability, and VPN's almost always slow connection speed.