IT Help Desk Coordinator, Avant
$55-67k
+ Bonus
M, T, Th in-office
3 days a week in office
Personal credit FinTech
Job no longer available
Personal credit FinTech
501-1000 employees
Job no longer available
$55-67k
+ Bonus
M, T, Th in-office
3 days a week in office
501-1000 employees
Company mission
To empower every customer with innovative solutions designed to help them reach their goals.
Role
Who you are
- Minimum of one year hands-on technical support experience
- Basic understanding of networking principles
- Excellent communication and interpersonal skills
- Proven ability to work independently without direct supervision
- Physical capability to lift and carry equipment weighing up to 50 lbs
- Experience with Identity and Access Management (IAM) tools
- Extensive experience troubleshooting hardware and software
- Proficiency with both Windows and MacOS operating systems
- Familiarity with IT inventory management practices and organizational methods
- Prior experience with Google Admin and GSuite application administration preferred
What the job involves
- Serve as the initial point of contact for IT support inquiries via Jira and internal communication channels
- Install, configure, and troubleshoot hardware and software issues
- Develop, document, and maintain support-related policies and procedures
- Manage asset tagging and maintain accurate records in inventory management software
- Perform imaging and re-imaging of laptops and desktop systems
- Provide user access management, including provisioning and deprovisioning of accounts across various systems and applications
- Execute additional IT support tasks and projects as assigned by management
- Flexibility to accommodate varying schedules, including the availability to work overtime as required
Our take
Many Americans with below average credit scores are caught in a bind: they're unable to improve their score, and simultaneously cannot access traditional loans. Avant's alternative is to offer credit options that are powered by machine learning and based upon a large database that helps to manage risk.
For its users, the company offers a quick credit decision and speedy access to any allotted funds. It has issued over $8 billion in loans to date, and has also expanded its business through the acquisitions of ReadyForZero in 2015 and Zero Financial in 2021.
This expansion has enabled Avant to reach towards its goal of offering a whole suite of products in a single platform, such as loans, credit cards, and deposits. Although there are many FinTechs looking at ways to remove the barriers that people with low credit scores face when trying to take out loans, this expansion to banking products should help Avant to stand out.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$125m
GROWTH EQUITY VC
Sep 2015
$325m
SERIES E
Total funding: $779m
Company benefits
- Choice of great medical, dental, and vision insurance plan options
- 401(k) Match
- Unlimited paid time off
- Flexible work environment
- Generous paid parental leave
- Lunch allowance (Fooda) and in-office snacks
- WFH stipends for our remote employees
- Access to LinkedIn Learning for professional development
- No meeting wednesdays - (a.k.a. planned time to Get Sh!t Done)
- Summer fridays
- Fun in-office and virtual social events
- (And who doesn’t love the swag)
Company HQ
River North, Chicago, IL
Leadership
Al Goldstein
(Co-Founder & Executive Chair)They worked for a year at Deutsche Bank before founding Pangea Properties in 2008, and Avant in 2013. They have been Chair since, alongside founding Amount, Spring Labs, and StoicLane.
Paul Zhang
(Co-Founder & CIO)Having studied at the University of Illinois, they spent a year as a Software Engineer at CashNetUSA and Enova Financial. They founded Debteye in 2011, before starting Avant in 2013, serving first as CTO then Chief Architect, CTO again and finally CIO.
Matthew Bochenek
(CEO)Has been with the business since 2013, working in a range of positions including Head of US Servicing, Head of Operations and COO - before becoming CEO in 2021. Previously spend a decade at Superfund Asset Management.
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