Senior UX Designer, Amazon
$127.1-211.6k
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$127.1-211.6k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 6+ years of design experience
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Experience working collaboratively and proactively across teams
Desirable
- Experience defining and maintaining design patterns and UX standards
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Knowledge of usability principles and techniques
- Experience designing customer facing retail products
- Experience in delivering design solutions for projects of large scope and complexity
- Experience working with Figma, Figjam, Slack, and Quip
What the job involves
- We are looking for an experienced designer to employ equal parts creativity and ingenuity to help shoppers discover new products and help small sellers reach customers (often for the first time)
- Design proposals must go beyond balancing the needs of both groups to exciting them both with net-new benefits
- 1. Act as a vocal advocate for shoppers and sellers in stakeholder meetings
- 2. Contribute to product strategy via doc writing (PRFAQs), ideation, and design reviews
- 3. Deliver solutions for complex customer, design, and technical problems
- 4. Refine define design patterns, standards, methods, and/or processes, helping to drive adoption of these across teams
- 5. Share knowledge effectively with peers and stakeholders to drive cross-team alignment
- 6. Communicate and collaborate with partner teams
- 7. Provide solutions that demonstrate knowledge of the capabilities and constraints of the technology stack
- 8. Leverage high judgement to make trade-offs between shopper and seller needs without losing focus on either
- 9. Work with UXR and partner teams to identify and aggregate disparate qualitative and quantitative data to inform design solutions at the product level
- 10. Find the best way forward and influence others to follow that path (build consensus) or escalate appropriately
- 11. Contribute to the professional development of colleagues via mentorship, reviews, and leadership
- This designer receives a request to help address a gap in the Amazon experience and sets up a sync with stakeholders to learn more
- They identify the key issue and use Dive Deep to identify causes, impacts, and solutions
- Throughout their ideation and proposal they proactively communicate with key stakeholders (like product, engineering, and/or partner design teams) to identify problems, opportunities, and net-new ideas whether in response to a request or independently
- They bring ideas to their team for input and share their learnings with their team members
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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