Director of Customer Success, Canary Technologies
Providing hospitality technology
Be an early applicant
Providing hospitality technology
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- This role demands a proven leader with a strong emphasis on people management, professional development, and coaching to foster a high-performing and engaged CSM team
- Minimum of 5+ years of experience in customer success, account management, or a similar client-facing role, with at least 2+ years in a leadership or management position
- Proven track record of successfully leading and developing high-performing customer success teams
- Strong analytical skills and an aptitude for understanding and leveraging data to drive decision making
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders
- Excellent coaching and mentoring abilities, with a passion for developing talent
- Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero)
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
What the job involves
- Canary Technologies is seeking a highly skilled and experienced Director of Customer Success to lead our Customer Success team
- The Director of Customer Success will be responsible for overseeing a team of Customer Success Managers (CSMs) who are crucial in ensuring customer retention and maximizing customer lifetime value post-product adoption
- Lead, mentor, and develop a team of Customer Success Managers, ensuring their continuous professional growth and skill enhancement
- Drive customer retention strategies and initiatives, ensuring high levels of customer satisfaction and loyalty
- Oversee the entire customer lifecycle post-product adoption, ongoing engagement, and renewals
- Develop and implement best practices for customer success, including playbooks, processes, and tools to optimize team efficiency and effectiveness
- Collaborate cross-functionally with sales, product, and marketing teams to align customer success initiatives with overall business goals
- Analyze customer data and feedback to identify trends, areas for improvement, and opportunities for proactive engagement
- Establish and track key performance indicators (KPIs) for the Customer Success team, regularly reporting on progress and outcomes
- Foster a culture of continuous learning, collaboration, and customer-centricity within the team
- Stay informed about industry trends and best practices in customer success to drive innovation and maintain a competitive edge
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 32 more jobs at Canary Technologies