Account Manager, Hiya

• 2+ years in Customer Success, Account Management, or a commercial SaaS role
• Demonstrated ownership of renewals, expansions, or quota
• Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
• Clear, direct communication with customers and internal stakeholders
• Comfortable working independently in an environment where not every process is fully defined
• Business-level German, French or Spanish, in addition to English - confident holding renewal, pricing, and expansion conversations in that language

Desirable

• Own a portfolio of 300+ SMB accounts across the UK and Europe, with full accountability for renewals and expansion
• Manage your European accounts in German, French or Spanish as well as English
• Triage your book daily - identify which accounts need intervention and which are healthy enough to run digitally
• Run proactive outreach to at-risk accounts before they become churn conversations
• Identify natural expansion signals - usage growth, new teams, new use cases and convert them into upsell opportunities
• Forecast portfolio performance and maintain accurate CRM records
• Surface patterns from your book of business that help Sales, Product, and Support improve how Hiya serves SMB customers
• Balance short-term renewal pressure with longer-term account health, making clear tradeoffs under volume