Service Delivery Manager, Amadeus
+ Bonus + Equity
Office located in SRE Schiphol, Amsterdam
Travel analytics software
Open for applications
Travel analytics software
1001+ employees
Open for applications
+ Bonus + Equity
Office located in SRE Schiphol, Amsterdam
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Cyber security knowledge & experience
- Ability to pass VBG-B security clearance
- Commuting distance of Schiphol Airport
- Proficiency in English & Dutch, spoken and written
- Excellent communication skills & demonstrates confidence when communicating with internal & external customer
- ITIL experience (Certification is preferential)
- Good customer service skills with the ability to simplify complex service interactions
- Proficient in Microsoft Office Products, Word, Excel, PowerPoint & SharePoint
What the job involves
- Perform the role & responsibilities of the ABDO (Algemene Beveiligingseisen voor Defensie Opdrachten) Security Officer
- Work with all departments internally & externally to make sure the Organization (Amadeus / Vision-Box) is ABDO compliant
- Maintain the Organization ABDO Security Management Plan
- Participate in regular meetings with the Schiphol ABDO Security Officer
- Review new & existing documents / processes to make ABDO compliant
- Prepare for and accompany any ABDO compliance audit required by the Dutch authorities
- Ensure the Organization personnel receive regular ABDO security awareness training
- Work with internal & external stakeholders to make sure all service processes are documented & document if required
- Work within the Service Delivery function, working closely with Service Operations, Field Force (internal & external) & Project Management
- Manage the end-to-end process of all new or renewal of security clearance applications for Schiphol Airport access
- Understand the Organization’s products & solutions to a standard where most high-level questions can be answered directly to the customer
- Support customers as the Service Manager for planned & unplanned absence
- Support the Service Operation when required with Incident, Change, Problem Management
- Review change documentation with internal resources to validate content & attend customer change related meetings
Application process
- End Date: June 22, 2025
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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