Lead Product Designer, Pendo
Analytics
$132.2-162k
3 days a week in office
Digital adoption and product experience solutions
Open for applications
Digital adoption and product experience solutions
501-1000 employees
Open for applications
$132.2-162k
3 days a week in office
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- Strong experience designing enterprise software products, with expertise in data visualization and analytics interfaces
- Strong portfolio demonstrating how your design solutions drove measurable business outcomes, and drive simplicity in complex use cases
- Experience designing AI/ML interfaces and data-heavy workflows
- Proven track record of shipping complex features in collaboration with product and engineering teams
- Excellence in modern design tools (Figma) and experience with design systems
- Demonstrated ability to make data-informed design decisions and communicate rationale to stakeholders
Desirable
- Experience as a design lead for enterprise B2B SaaS products
- Track record of mentoring designers and influencing design culture
- Deep interest in data visualization, analytics, and making complex data accessible
- Experience with design ops and scaling design practices across teams
- Background in accessibility and inclusive design
- Comfort with fast paced agile development and modern product development tools
What the job involves
- We're seeking a Lead Product Designer to shape the future of product analytics and AI-powered insights
- You'll join our Analytics team at a pivotal time as we transform how organizations understand and act on user behavior data
- This role combines the craft of data visualization with the innovation of AI-assisted insights, directly impacting the productivity and success of both product teams and employees across 10,000+ companies using Pendo
- Lead end-to-end design for analytics features that demonstrate clear business value, working with cross-functional teams to ship experiences that make complex data actionable
- Shape our AI-assisted analytics strategy, designing interfaces that combine powerful data analysis with intuitive user experiences
- Partner with Product and Engineering to define and execute our analytics roadmap, balancing quick wins with long-term platform vision
- Champion data-informed design decisions through user research, analytics, and business metrics
- Mentor other designers in data visualization and enterprise UX best practices
- Contribute to our design system, ensuring consistent, scalable solutions across our platform
Application process
- Send us your portfolio (or attach work examples), and we’ll get back to you!
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company values
- Respect our lives outside of work: We bring our whole selves to work and celebrate what makes each other unique
- Be direct and transparent: As individuals we are timely, candid, and respectful in providing feedback—even when it’s hard to do so
- Maniacal focus on the customer: If there’s an opportunity to improve the customer experience, we do it
- Bias to act: We take initiative to get things done, collaborate, and go above and beyond the call of duty
- Show me the data: No matter what the decision, data should be the primary input for decision making
- Act like owners:We use good judgement in our actions and decisions, and implicitly have the trust from our colleagues to be able to do so
- Win together: We succeed together and challenge each other to grow. We collaborate and support one another as a team
Company HQ
Downtown, Raleigh, NC
Articles
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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