Customer Success Manager, Glia

Salary not provided

+ Stock Options

Mid and Senior level

Remote from US

AI-based customer service platform

Open for applications

AI-based customer service platform

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Open for applications

Salary not provided

+ Stock Options

Mid and Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Company mission

To help businesses reinvent how they support customers in a digital world.

Job

Company

Role

Who you are

If you're looking to create value for large organizations through elegant tech solutions, this role is for you
4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Experience in complex SaaS products/platforms
Bachelors degree +
Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

What the job involves

Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients
We are essentially a top-tier technology and strategy consulting practice
As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients
Play the role of quarterback for pre-sales, implementations, and ongoing optimization
Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives

Our take

Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.

Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.

The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

20% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 6 rounds)

Mar 2022

$45m

SERIES D

Jan 2021

$78m

SERIES C

Total funding: $152m

Company benefits

Gym & wellness support
High-Growth Environment
Lots of Office Snacks
Great Healthcare and Vision
Amazing Community

Company HQ

Flatiron District, New York, NY

Leadership

Justin DiPietro

(CSO)

Previously a strategy consultant at Accenture for 2 years.

Daniel Michaeli

(CEO)

Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.

Carlos Paniagua

(CTO)

Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.

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