Customer Success Manager, Glia
+ Stock Options
AI-based customer service platform
Be an early applicant
AI-based customer service platform
201-500 employees
Be an early applicant
+ Stock Options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- If you're looking to create value for large organizations through elegant tech solutions, this role is for you
- 4+ years experience in Customer Success, Consulting, Account Management or similar
- Familiarity with managing complex Enterprise clients
- Formal or informal project management expertise
- Experience in complex SaaS products/platforms
- Bachelors degree +
- Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
What the job involves
- Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients
- We are essentially a top-tier technology and strategy consulting practice
- As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients
- Play the role of quarterback for pre-sales, implementations, and ongoing optimization
- Provide strategic direction to clients on how to best drive value with our platform
- Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
- Demonstrate thought leadership and collaborate across numerous internal teams
- Establish relationships at all seniority levels throughout the organization
- Provide product and strategic insights based on your experience with clients
- Develop and execute comprehensive training initiatives
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company HQ
Flatiron District, New York, NY
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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