Senior Customer Success Manager, Yext

• We are looking for a Client Solutions Manager (CSM) with a strong background in digital!
• BA/BS degree from an elite university
• 5+ years of experience in Digital/Technology Account Management
• Outstanding client service and relationship skills
• Phenomenal communication skills and organized project management
• Strong analytical and problem-solving skills
• Experience with data analysis and Excel work
• Excitement for learning and development
• Leadership in developing and delivering world class client presentations
• Ability to thrive in a fast pace environment with tight deadlines
• Resilience, efficiency and solution-first approach to make clients successful
• Resourceful, proactive, and independent
• Experienced in on-boarding clients; implementation and integration experience

Desirable

• You will be responsible for new client implementations and relationship management as well as ensuring adoption and engagement with the Yext platform within our Reseller channel
• Yext Resellers sell Solutions based on the Yext Platform to their end-clients
• You will be responsible for building strong working relationships with customers, understanding their goals and objectives, and ensuring that they get the most out of their partnership with Yext
• You will play an integral part in our business and will work in cross- functional teams including Sales, Support, Product and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience
• Establish consultative and trusted relationships with clients
• Ensure client expectations are exceeded consistently
• Be an expert on the Yext platform and products
• Become the go-to person for technical integrations and consult with resellers to advise them on best practices
• Understand client business goals and anticipate future needs to deliver efficient solutions
• Identify areas for growth and expansion and collaborate with Sales to pursue these
• Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
• Conduct strategic business reviews and check in points
• Share product roadmap with customers and provide recommendations on how best to use or integrate new features
• Be an industry leader and provide thought leadership for customers
• Elicit client feedback to act as internal advocate for our clients
• Be able to look at each account holistically, understand their business, and build relationships across teams within the organization
• Engage with team leads, department heads and C-suite contacts, confidently providing guidance, recommendations, feedback and have the grit to find the path towards deepening partnership with each account