Sales Manager, Wayfair
$45.9-56k
+ target bonuses of $19,200 per year
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
$45.9-56k
+ target bonuses of $19,200 per year
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Clear demonstration of your analytical abilities and effectively solve problems
- Competitive and self-motivated
- Regular and reliable attendance Qualifications
- Excellent verbal and written communication, relationship building, and interpersonal skills
- 1+ years of experience in sales management, preferably in a solutions-focused environment (B2B, Direct Sales, Retail) and/or a master’s degree in a relevant field
- 1+ years of experience working in a quota-driven environment and meeting or exceeding targets
- Experience leading a team of 10+ people
- Proven analytical and problem-solving skills
What the job involves
- Join a dynamic and fast-paced environment as a L2 Premier Sales Manager, where you'll lead a talented team of sales associates, drive performance, and exceed ambitious goals. This role offers an opportunity to grow professionally while making a direct impact on both your team and Wayfair’s success
- Oversee a team of 10-15 sales associates with diverse skill sets, fostering a collaborative and positive team environment while promoting engagement and high morale
- Monitor associate calls and potentially emails to provide guidance and support to customers with pre-order sales inquiries, B2B & B2C projects, and act as the Wayfair point of contact between suppliers and partner teams
- Deliver comprehensive coaching and mentorship to empower associates to achieve revenue goals, surpass customer expectations, cultivate long-term value, and capitalize on sales opportunities to expand share of wallet
- Conduct side-by-side observations and call calibrations to inform weekly 1x1 coaching sessions
- Provide recommendations and/or implement corrective actions to address employee performance concerns and collaborate closely with Senior Leadership & Talent Management to manage disciplinary processes and terminations
- Utilize data-driven insights to analyze trends and address performance gaps
- Directly communicate with customers as needed, including handling customer escalations
- Facilitate quarterly (at a minimum) career development discussions with each associate to support their professional growth
- Achieve and surpass all team targets and KPIs, encompassing revenue, sales activity, QA scores, and compliance
- Champion the vision/mission of Premier Sales in all employee and customer interactions
- Collaborate effectively with leaders and departments across the organization to drive sales enhancements that positively impact multiple business areas
- Demonstrate exceptional time management skills while consistently prioritizing the employee and customer experience
- Engage employees at all levels and actively listen with empathy and understanding
- Adapt and effectively implement changes for direct reports
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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