Payments Activation Specialist, EverCommerce
EverCommerce Payments
$60-70k
OTE
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$60-70k
OTE
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1 – 2 years in business-to-business Sales, Business Development, or Customer Success
- Bilingual in English and Spanish required. Ability to influence behavior and apply a consultative approach to customer service
- Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach
- Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently
- Excellent interpersonal and telephone sales skills are required
- Ability to multitask, take direction, and execute with precision
- Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment
- Previous payment processing/ API related experience a plus
What the job involves
- We are looking for a Payments Activation Specialist, with experience in onboarding customers to new SaaS solutions, to join our EverCommerce Payments team to support our Invoice Simple and Joist product lines
- In this role, you will train small business owners on our SaaS payments features. You will be responsible for high-volume outreach to drive early product adoption, with a focus on activating new customers, and growing processing volume
- Rapidly engage merchants through high-volume outbound calls to drive early payments adoption
- Develop strong working knowledge of our payments platform and workflows to educate and guide our customers on features to collect online payments
- Deliver concise, action-oriented activation conversations focused on enabling merchants to process payments immediately, including key topics such as rates, funding timelines, refunds, chargebacks, and deposits
- Execute short, efficient calls to troubleshoot blockers, confirm readiness, and move merchants to their first successful transaction
- Proactively follow up with merchants using a high-touch, high-cadence outreach approach (calls, emails, automated nudges) to ensure payments are processed without delay
- Activate new users by walking them through their first live transaction end-to-end, from initiation to deposit confirmation, reinforcing confidence in the payments experience
- Capture common merchant objections, questions, and friction points, and relay actionable feedback to Product and Operations to improve speed, usability, and conversion
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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