Community Lead, Accurx
£65-85k
+ £50,750 share options
3+ days a week in office (Shoreditch, London )
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£65-85k
+ £50,750 share options
3+ days a week in office (Shoreditch, London )
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- We need a Community Lead who embodies our Principles and thrives on significant challenges
- Community strategy experience within SaaS, tech or healthcare, ideally with primary or secondary care users
- Strong user insight capabilities, able to understand clinical behaviours and translate them into clear community priorities
- Programme design and scaling, with experience building ambassador programmes, engagement frameworks or structured insight workflows
- Exceptional content and communication skills to turn unstructured peer conversations into learning-focused, user-led content
- Data-driven decision making, using analytics and feedback to assess community health, identify trends and refine strategy
- Cross-functional collaboration, partnering with Product, User Research, Product Marketing and Events to drive shared outcomes
- Adaptability and a growth mindset, comfortable guiding users through platform evolution, new care settings, and organisational change
What the job involves
- As a Community Lead, your role will be mission-critical and you will be central to shaping how users connect, learn and advocate for better communication across the NHS
- You'll support and scale one of the most engaged clinical communities in the UK — ensuring users feel supported day to day, while turning their insights into meaningful content, programmes, and initiatives that help drive safer, faster and more connected patient care
- This isn't just about managing community channels or facilitating conversations
- Building a strategic and scalable community ecosystem: Designing and delivering the long-term vision for our primary and secondary care communities, ensuring they are structured, sustainable and core to how the NHS learns and collaborates
- Turning unstructured clinical conversations into meaningful impact: Creating repeatable, insight-led processes and content workflows that transform daily discussions into resources that boost product understanding, advocacy and real-world improvement
- Evolving platforms and programmes to support national scale: Evaluating and shaping the digital infrastructure, ambassador programme and community operations required for Accurx to grow its community across new care settings and user groups
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$36.8m
SERIES B
Mar 2019
$11.8m
SERIES A
Total funding: $48.6m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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