Senior Technical Account Manager, Okta
Okta Strategic Customers
€94-130k
OTE
+ Bonus. The OTE range for this position for candidates located in the United Kingdom is between:£104,000—£140,000 GBP
More information about location
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
€94-130k
OTE
+ Bonus. The OTE range for this position for candidates located in the United Kingdom is between:£104,000—£140,000 GBP
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 8+ years of related professional IT experience (or 6+ years with a Master’s degree)
- 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager
- 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred
- Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience)
- Certifications: Okta Certified, CISSP, or equivalent certifications are highly preferred
- Okta Architecture: Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures
- Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed)
- Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols
- Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory)
- SaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box)
- Code Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements
- Executive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences
- Boundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders
What the job involves
- The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success
- As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment
- 1. Strategic Customer Partnership & Influence
- Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO)
- Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement
- Adoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture
- 2. Complex Problem Resolution & Advocacy
- Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed
- Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution
- Cross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction
- 3. Thought Leadership & Team Enablement
- Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security
- Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization
- Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team
- Workforce Identity Solutions You Will Support
- You will provide deep technical guidance across Okta's comprehensive Workforce Identity lifecycle:
- IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory
- IGA: Lifecycle Management and Okta Identity Governance (OIG)
- PAM: Privileged Access Management
- ITDR: Identity Security Posture Management and Identity Threat Protection
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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