Senior Executive Business Partner, Klaviyo
$125.6-188.4k
More information about location
3 days a week in office
The only CRM built for B2C
Posted today
$125.6-188.4k
More information about location
3 days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- You have 6 years experience in an executive administrative support role. Support in Sales Go To Market and/or Customer Success Organizations preferred
- You have experience supporting C-level executives (highly preferred)
- You have experience booking travel and completing expense reports and maybe have experience holding your own corporate card (preferred)
- You have experience with managing customer related activities and high profile events such as managing event logistics, especially in a project manager capacity
- You have experience and are proficient and well versed in using Google Suite, Slack, Zoom, and other communication technologies
- You are intellectually curious and maintain a high level of confidentiality
- You are proactive in anticipating the needs of the people you support and in obtaining the information you need to execute your projects
- You have a team-first mentality and have experience collaborating with key stakeholders on multiple projects
- You are able to work independently and are a self-starter
- You are on a journey of continuous improvement, and you proactively seek and implement constructive feedback to level up your skills and knowledge
- You possess excellent verbal and written communication skills, ability to influence, and exceptional organizational skills and attention to detail
What the job involves
- The Senior Executive Business Partner will provide business support to the Chief Customer Officer in our Go-To-Marketing organization
- This is a great opportunity for a self-motivated, organized, and eager project manager to work directly with members of our leadership team
- Executive Business Partners at Klaviyo have insight into the vision and strategy of a leading tech company in hyper-growth mode while having hands-on impact on executing that vision
- A successful Executive Business Partner at Klaviyo will be a proactive, organized, initiative driven project manager and executive support coordinator who has a deep understanding of Klaviyo’s business and the executive you support and the impact of major being driven
- Oversee scheduling and calendar management for assigned executives, including working with executives to prioritize their time and attendance
- Provide strategic input on executive level project management
- Manage the operational cadence of the organization you support to ensure that all pre-planning, meeting scheduling, and follow-ups are completed for major business initiatives throughout the year
- Be the second set of eyes on all major business initiative planning and communication to ensure efficient allocation of resources and effective communication for cross-functional collaborations
- Attend meetings, take notes on action items, and follow up with content and deliverables as needed
- Manage logistics for quarterly executive off-sites, customer meetings and other high profile meetings and events as needed
- High sense of urgency and understanding of prioritizing customer meetings and needs to ensure customer satisfaction with Klaviyo
- Help set agendas and review content for leadership meetings
- Complete travel arrangements and expense reports for the executives you support
- Take ownership of small projects as they come up for example, crafting team communications, managing overall budget and plan events for the team within the budget requirements
- Willing to go above and beyond to manage changing calendar commitments and seamless global travel scheduling
- Ability to be in the office a minimum of 3 days a week in our hub locations will be required for this job
- Expectation to travel 10-15% as needed to support office events
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
2 people
Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
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Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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